Showing posts with label employee. Show all posts
Showing posts with label employee. Show all posts

Thursday, February 26, 2026

Story 624: How to Get Out of Snow Removal: Lesson 1

             “Ugh, another snowstorm?!  Where do they all come from?!”

“Umm… the troposphere?”

“Ha-ha, my sides are splitting.  I just can’t take the futility of it all, you know?”

“No.”

“You know!  The whole ‘gotta clean off the car and shovel out the driveway’ five billion times, and then once more after the storm finally stops a month later.  And, again when the plows trap us in.  Again.”

“Well, it can’t be helped, and at least you’re physically able to do it.  And have a car and a driveway that need snow removed from them.”

“I know, but I don’t wanna!”

“Almost sorry to say that you have no choice: you’ll still be expected at work the next day, and unless you want to get up at 3 in the morning, you have to clear out everything by tonight and hope the snow doesn’t start up again while you’re asleep.  And I’m not coming over to help – I’ve got my own digging out to do.”

“Exactly!  We’re all trapped in this endless cycle of snow removal!  And what galls me is that it’s absolutely pointless!  We almost destroy ourselves removing the same frozen water over and over again, when if we’d just waited patiently, the Sun would do all the work for us – ohhhhh....”

“‘Ohhhhh,’ what?”

“I just came up with a genius plan.”

“I’m sure you did.”

“Want to hear it?”

“Not particularly – bye.”

“…Absolute genius!” 

*          *          *          *          *          *          *          *          *          *          *          * 

“Hi, Boss – <Potato-chip-chewing noises> just letting you know I’m calling out sick today < Potato-chip-chewing noises>.”

“Really.”

“Oh yeah – <Potato-chip-chewing noises> I got this cough – <Cough – Potato-chip-chew – Cough-Cough-Cough> and a runny nose, and body aches, and I’m whipping up a fever as we speak.”

“You got a doctor’s note?”

“…We need those?”

“Yes.”

“Since when?”

“Always.”

“Oh.  Well, I really am sick < Potato-chip-chewing noises>.”

“Mm-hm: with what?”

“Sick of cleaning off my car and driveway over and over when it’s all gonna melt in two days!”

“That’s two days’ pay since the rest of us all manage to get into work without you.”

“Just put me down for Unexpected Paid Time Off or something – ”

“Oh, that you know about?”

“ – in the meantime, I refuse to participate in the perpetual snow removal conspiracy orchestrated by the shovel-scraper-snow-blower league a second longer!”

“Mm-hm: I’m writing you up for this.”

“Buuuuut I can still have the time off, yes? < Potato-chip-chewing noises>”

“Sure, you can have as much time off as you need, waiting for each and every one of those ice crystals to evaporate, until the entire mass is completely vanished from your car and driveway, no rush!”

“Wow, I had no idea you’d be so understanding about all this!... Hello?” 

*          *          *          *          *          *          *          *          *          *          *          * 

“Hi there.”

“So, how did your snow-removal-by-sunlight experiment go?”

“Exactly as predicted: I’m currently relaxing on the couch, not a care in the world, accepting Nature’s processes and no longer fighting against her forces, allowing my car and driveway to gradually emerge from their frozen blankets millimeter-by-millimeter without me having to move a muscle, and it feel wonderful.”

“Great.  Still have a job?”

“Oh no: they fired me on Day 2 of this.”

“Naturally.”

“BUT, they’re so desperate for help that I should get the call any moment now reluctantly taking me back, with a stern finger-wagging and a grim lecture on how I’d better not do anything like this ever again or that’ll really be it.”

“I believe it.  So, how are the car and driveway doing with the evaporation technique, considering we had snow taller than most people this time around?”

“Oh, let’s see out the window… yes, they should be all clear at some point.”

“About when?”

“…June.”

Thursday, January 15, 2026

Story 619: When Is Now?

            “What day is today?”

“The date?”

“No, the day.”

“Oh, it’s Wednesday.”

“How do you know?”

“Because… it is?”

“But how do you know, for certain?”

“Is this a test or something?”

“I just want to know how is it you’re absolutely, positively certain what day of the week it is.”

“OK, if we’re doing this: I know it’s Wednesday because later I’ll have to go food shopping.”

“Which could’ve been changed with any other day.”

“Ugh, fine: it’s also leftovers tonight.”

“Not good enough – you can have leftovers several days a week.  Have you looked at an actual calendar today?”

“No, I haven’t looked at a calendar in weeks; I don’t have to because it’s all – up – here!”

“Uh-huh.”

“All right: today is most definitely Wednesday, because yesterday was Tuesday.  So there.”

“…But how do you know yesterday was – ”

“I’ve had enough of this – excuse me, busy employee?”

“Oh, me?  I’m actually in the middle of helping someone else, but how can I help you in a few minutes?”

“This’ll just take a second: we’re playing an annoying game right now – could you be a pal and let us know what day of the week today is, please?”

“Yeah, sure: it’s Thursday.”

“….”

“….”

“OK, gotta go – bye.”

“….”

“….”

“Do you think we should be concerned this may be a sign of a serious problem that we should get checked out?”

“Nah – at least we still know what the days of the week are.”

“True; and after all, we really were only one day off.”

“I’d say that’s a win.”

Friday, October 3, 2025

Story 605: The Hunt for Halloween Retail

             (In a warehouse store, Customer 1 intensely searches through the Halloween displays, going up and down the many aisles with an increasingly furrowed brow)

Customer 1: (Muttering) No – (Another aisle) That’s not it – (Another aisle) Not there – (Another aisle) No – no – no – no –

Employee 1: (Pauses after adding extra broomsticks to a bin at the end of the last aisle as Customer 1 is about to WHOOSH! by) Dooooo you need help finding anything?

Customer 1: (Whirls on Employee 1) Yes: you may regret you asked –

Employee 1: I already do, but go ahead.

Customer 1: I’m looking for something extremely specific, and the company’s site said this was the only store in 700 miles that had it, which is the only reason I left the house today.  (Holds up a phone displaying the incriminating evidence of “In Stock: 2”) It’s the FrankenWolfWitch Door Hanger, and I irrationally MUST HAVE IT.

Employee 1: (Peers closer at the display and grumbles) Traitor online inventory tracking.

Customer 1: I sympathize, but knowledge gained can’t be unlearned or something like that, so how about it?

Employee 1: (Starts typing on a handheld device) Yeah, it’s just that all our Halloween inventory should be out by now, so if you didn’t see it on any of the shelves then it’s Somewhere Else, which never ends well.  (Reads the results) OK, it’s supposed to be in Aisle 17, Bay 6, Shelf 3 – let’s go find out.

Customer 1: By all means: lead the way!                                  

(They arrive at Aisle 17, Bay 6, Shelf 3 and are greeted by a sign for the item with a giant empty space below that)

Customer 1: Figures.

Employee 1: (Attaches the device back onto a utility belt) OK, time for Phase 2.  (Crouches down and pulls out a large drawer full of overstock at the bottom of the bay)

Customer 1: Ooh, mysterious.

Employee 1: (Starts tossing out items backward over shoulders; Customer 1 dodges and ducks) Nope – not it – not even close – how’d this get in here?  (Tosses back a Santa Claus pillow)

Customer 1: (Catching the pillow and holding it close) Maybe it’s kept in the back, or it got put in the wrong spot?  I think it’d be too big for that drawer.

Employee 1: (Turns and stares balefully at Customer 1 for several seconds) You’re absolutely right.  (Stands, kicks the drawer shut, ignores the items now lying all over the floor, leaves the aisle, goes to a nearby back wall, and pulls on it to reveal racks with even more overstock in a darkened space)

Customer 1: (Follows to the edge of the open wall, still holding the pillow) I feel like I’m not supposed to be seeing this.

Employee 1: (Rummaging deeper into the overstock) You’re technically not, but I don’t really care at this point.  (Gets pulled deeper into the abyss) C’mon out, you little dweeb….

Supervisor: (Starts to pass by, backtracks to stare into the gaping hole in the wall, then turns to Customer 1) Dooooo you need help finding anything?

Customer 1: (Flinches as a large item crashes inside) I’m being helped, thank you.

Employee 1: (Stumbles out of the wall; to Supervisor) Yes!  Yes, you can help – we’re looking for FrankenWolfWitch!

Supervisor: Sorry, the what?

Customer 1 and Employee 1: (Holding up their devices) Here.

Supervisor: (Quickly glances at both) Oh, that.  Did you check the overstock drawer?

Employee 1: But of course!

Supervisor: OK, maybe it’s up top, then.

Customer 1: Up… top?  (Supervisor and Employee 1 point to the very tops of the towering shelves; Customer 1 stares up for a few moments, then turns back to both) You know, I don’t really need –

Employee 1: (Pulling on heavy-duty work gloves as Supervisor makes a call) Oh no: computer says it’s in stock, and by golly, we are tracking it down if it’s the last thing we do!  Before closing tonight.

Customer 1: Honestly, you’ve gone through more than enough trouble, I can just order it online –

Employee 1: ABSOLUTELY NOT!

(An enormous forklift turns a corner and slowly motors over to the group)

Manager: (Wearing a hard hat, drives the forklift to a stop by the aisle of Halloween shelves originally searched) You rang?

Employee 1: Yes, thank you!   (Grabs a hard hat being held out by Manager, hops onto the forks, and points to the top of the shelves) Take me up!  (Is lifted extremely high into the air)

Customer 1: (Holding the Santa Claus pillow tightly while watching Employee 1) This seems a bit dangerous….

Manager: (Monitoring the progress of Employee 1’s ascent) Nah, everyone here loves this stuff; breaks up the shift.  What’re you folks looking for, anyway?

Customer 1 and Supervisor: (Heads tilting back farther and farther) FrankenWolfWitch.

Manager: (Head also tilts back farther and farther) Heh, you don’t know how many times I’ve written corporate and the manufacturer to change the name of that thing – Frankenstein was the name of the scientist, not the creature, but nobody wants to hear it.

Customer 1: Well, “Creature” is too generic and people probably wouldn’t know which one it meant.

Supervisor: Yeah, and “FrankenCreatureWolfWitch” doesn’t exactly roll off the tongue.

Manager: I know, I know; still.  It bothers me.

(Manager stops the ascending forks for Employee 1 to step off those and onto the top of the shelf)

Customer 2: (Passing by with a shopping cart full of items and rowdy children, and glancing up at Employee 1 for a moment; to Customer 1, while leaving) Whatever it is, it isn’t worth it.

Customer 1: I’m starting to feel that way, but they’ve all put in so much effort already.

Employee 2: (Comes over to look up at Employee 1; addresses Supervisor while neither one looks away from the search above) Does this mean we all have to stay late tonight?

Supervisor: Probably.

Employee 2: Drat.  (Cups mouth to shout up at Employee 1) You can do it!  We believe in you!

Employee 1: (Faintly from above) Thank you!

(Other customers and employees join the crowd to watch)

Customer 3: (To Manager) Hey, since you have that thing out, could you grab the last pack of paper towels at the top of the shelf at the front of the store?

Manager: (Not looking away from Employee 1) Not right now, I’m spotting my team member.

Customer 3: Oh.  OK.  (While walking away) Probably could make that climb, I’m still fit….

Manager: (Takes out a megaphone and points it upward to speak) How’s it going up there?

Employee 1: Any… minute… now….

Customer 4: (Shouts up from the back of the crowd) Could you also toss down another scarecrow if you see it, please?  The ones down here are all messed up!  (Several seconds later, a scarecrow soars off the top of the shelf and floats down into Customer 4’s arms) Thank – you!  (Tosses it into a shopping cart and rushes away)

Manager: (On the megaphone again) Need me to bring you over to another aisle?

Employee 1: I don’t think – wait – wait – I GOT IT!  (Holds up FrankenWolfWitch in triumph as the crowd below cheers and applauds)

Customer 1: (Clapping around the pillow, blinking around tears) It’s a Halloween miracle!

(Employee 1 hops onto the forks and holds on with one hand while being lowered back down to ground level by Manager)

Employee 1: (Hops off the forks to cheers, applause, and approving whistles, and formally presents the FrankenWolfWitch Door Hanger to Customer 1) As requested.

Customer 1: (Tosses the pillow to another customer, who puts it into their own shopping cart, and hugs the door hanger) Oh, thank you, thank you!  You’ve truly gone above and beyond!

Employee 1: (Bows to the crowd) All in a day’s work, my good people!

Manager: (Exits the forklift; to the crowd) Yes, yes, I train all our team members personally.

Supervisor: (Looking down at a handheld device; back up to Employee 1) Hey, so, where’s the other one?

(A sudden silence descends upon the crowd)

Employee 1: …What?

Supervisor: It says “In Stock: 2”, so where’s the other one?

Employee 1: ….

Supervisor: ….

Manager: ….

Customers: ….

Employee 1: …The store ghost must’ve taken it.

Crowd: (In understanding) Ahhhhh….

Customer 1: (Shakes head) Typical.

Friday, July 25, 2025

Story 598: Retail Time Vs. Real-World Time

            (In a department store full of vacationing children, suffering parents/guardians, and irritated regulars, Shopper enters pushing a cart and whistling happily while zigzagging through the crowds)

Shopper: Ahhhhh…. Nothing beats coming into an air-conditioned store on a hot summer’s day.  Except maybe going to the beach.  Or a pool.  Or staying at home.  Or – ooh, slushies!  (Diverts to the front-and-center slushy counter and orders the biggest size to nurse throughout the store) Ahhhhh…. Nothing beats a freezing, sugary drink in an air-conditioned store on a hot summer’s – (Nearly chokes on the slushy when entering an open space filled with “BACK TO SCHOOL!” displays) What horror is this?!  It’s only July!

Employee: (Slowly passing by with a cart full of tried-on clothes to reshelve) You’re telling me – we had to put all these up by 4th of July weekend.

Shopper: (Whispers at Employee’s steadily retreating form) Madness.  (Turns back to one of the displays, stares at the notebooks, pens, pencils, backpacks, and lunchboxes waiting eagerly to be brought to school, then shakes head to snap out of it and mutters while turning the cart around) It’s OK – it can’t hurt you – you haven’t had to go back to school in over 20 years –that’s mildly depressing….

(Shopper forces the cart away from the gravitational pull of school supplies and merrily rolls along, ignoring the clearance swimwear and beach gear, and turns a corner to stare down a long aisle)

Shopper: WHAT THE BLAZES IS THIS?!

(Halloween decorations and costumes fill the entire aisle, both sides)

Motion-Sensor Giant Werewolf: (Looms over Shopper entering the aisle) Beware the full moon, beware the setting sun, beware the bubbling cauldron, beware the grave, ahahahaha!

Shopper: I think you’re a little confused there, creep.  (To the rest of the aisle, some parts of which are moving) I can’t face your torments right now – begone!  (Nothing changes) Oh right, I’m the one who has to leave.  (Maneuvers the cart to the next aisle and starts to go down it)

Motion-Sensor Giant Turkey: (Looms over Shopper entering the aisle) Hi there!  This is Tom Turkey wishing you and yours a Happy Thanks– !

Shopper: Nope!  (Immediately turns around to leave the aisle and runs with the cart as fast as possible through the human obstacle course in the store’s main thoroughfare until reaching the end, then sharply turns and heads down that aisle to reach the back corner of the store, sipping the slushy the entire way)

Shopper: (Noisily slurping the bottom of the cup while turning the corner at the back of the store) Safe at last, safe at –

Winter Wonderland: JINGLE BELLS/ JINGLE BELLS/ JINGLE ALL THE –

Shopper: AAAAAAAAAAAAAAAAHHHHHHHHHHHHHHH!!!!!!!  (Flings away the empty cup, abandons the cart, and somehow avoids collisions while running through the crowds and back out the main entrance into the hot summer’s day) No one will take summer away from me – NO ONE!!! 

Employee: (Watching while still slowly pushing the cart of clothes; softly) Wish I could join you….

Thursday, April 10, 2025

Story 584: Waiting for the Epic Office Romance to Begin

            (In an office hallway, Manager and Employee 1 walk toward a cubicle)

Manager: (As both stop in front of the cubicle entrance) So, I think that covers everything for orientation – any questions for me before you officially start your first day here?

Employee 1: No, I’m all set and ready to begin the next big chapter in my life where I finally find meaning and purpose through serving others and living up to my fullest potential.

Manager: Well, we just sell office supplies here, so don’t get your hopes up too much, heh-heh-heh, [Sigh].  (Appears momentarily deflated)

Employee 1: Oh, the type of work doesn’t matter: as long as I excel in all things and am surrounded by colleagues who are interesting, funny, and/or emotionally deep, I’m sure to find my soulmate in no time.

Manager: …I’m sorry, what?

Employee 1: You know: throw yourself into the job so you can be the best that you can be, all so that when the time is right you are ready and worthy of passionate love from one of your compatible coworkers, and vice versa.  They’re the only people in your life who ever really understand you.

Manager: Um, OK; it’s not exactly against H.R. policy as long as the individuals are in the same pay grade, but interoffice romances aren’t exactly encouraged around here.

Employee 1: Intra.

Manager: What?

Employee 1: Never mind – why not?

Manager: Because they’re been found to be very… disruptive.  And obnoxious.

Employee 1: Well, no need to fear on that account: I’m very discreet.

Manager: That’s not the – look, just do your job, and socialize with your colleagues only at work-sanctioned events, and everything should be fine, m’kay?

Employee 1: Is that an order?

Manager: It’s a strong recommendation.

Employee 1: I’ll take it under advisement, then.

Manager: Please do.  (Gestures to the workspace inside the cubicle) Your desk.  Decorate the space however you wish, as long as it’s rated G.

Employee 1: (Walks into the cubicle and looks around the blank walls, nodding satisfactorily) An empty canvas for my inner self to shine through.

Manager: Swell; I’ve got a meeting – (Checks watch) two minutes ago, but message me if you need anything otherwise.  (Dashes away)

Employee 1: (Sits on a rolling chair and spins slowly, taking in the ambience) Let the great adventure begin….

SIX MONTHS LATER

(In a conference room)

Employee 2: (Standing in front of a screen that shows a presentation and advancing to the last slide) And that’s the end – any questions?  (Employee 3 raises a hand) Yes?

Employee 3: (As Employee 4 yanks the other’s hand down) No.

Employee 2: No?

Employee 4: (Glaring at Employee 3) No!

Employee 2: Ohhh-kaay… anyone else?  (No one moves) All right: if you think of anything later, you know where to find me.  (No one moves) Bye.  (Most of the other attendees quickly leave as Employee 2 starts cleaning up; while shutting down the computer, looks up briefly and sees Employee 1 is now standing in front of the station) Oh, hey; I thought everybody had left.

Employee 1: They did.

Employee 2: (Still working on the computer) Heh, yeah.  (Finishes there, then looks again at Employee 1) So, you have any questions about the presentation you didn’t want to ask in front of the others?

Employee 1: No.

Employee 2: (Awkward silence) OK, then what can I help you with?

Employee 1: That was a very good presentation you did today.

Employee 2: Aw, thanks.

Employee 1: I think you’re a very smart person who will go far in life.

Employee 2: Well, that’s a nice thing to say.

Employee 1: You’re also witty, charming, and fun to be with.

Employee 2: …Thanks?

Employee 1: You also are one of the few people on this planet who truly gets me.  I can tell you anything, and you understand completely.  We are like two pieces who finally realize that they fit together perfectly in the jigsaw puzzle of life.

Employee 2: OK, I gotta stop you right there: are you asking me out on a date or something?

Employee 1: …I was building up to that, yes.

Employee 2: You know I’m married!

Employee 1: But you’ve never really felt true love until you finally met me, right?

Employee 2: No!  I am very much in love with my spouse, both then and now!

Employee 1: So the vows of fidelity weren’t sworn in haste because you’d given up on finding your predestined mate, and you don’t regret having sacrificed your one chance of happiness once I entered your life at last?

Employee 2: (Considers the wording for a few moments) Yessss?  Yes.  I don’t regret anything.  Except this conversation.

Employee 1: (Nods) I understand.  (Walks to the conference room door, then turns back) I suppose this now means you’d rather I wasn’t your partner in the office tennis match this Saturday?

Employee 2: Most definitely so; I’ll take care of switching our teams around.

Employee 1: Very well.  Good-bye forever – you have no idea of the grand romance you’re depriving yourself.

Employee 2: I’ll manage my disappointment somehow.  (Employee 1 leaves) Now where on Earth did that all come from?!  I think we’ve spoken twice in all the time I’ve been here!

SIX MONTHS LATER

(Employee 5 is working in a cubicle)

Employee 5: (Clicking around multiple areas on the computer screen) Copy… and… paste… and… send.  Another report down; 639 to go.

Employee 1: (Sticks in head at the cubicle entrance) Hi, can I talk to you for a minute?

Employee 5: (Turns around in chair) Um, sure, yeah.  (Employee 1 enters) What’s up?

Employee 1: Well, I’ve been in this office for a year now, and not gotten very far.

Employee 5: Oh, that’s too bad: it seems like you’ve been doing OK with all the projects they give you and everything.

Employee 1: (Pacing dramatically within the confined space) Yes-yes, all that’s been fine, and my career development has been phenomenal, but the picture’s incomplete without the love of my life who’s supposed to be here, but so far isn’t.

Employee 5: …Sorry?

Employee 1: (Stops pacing and faces Employee 5) Basically, I stopped by today because I’ve gone through the entire department and still no takers, so that leaves you as a last resort.

Employee 5: …Huh?

Employee 1: Perhaps it was always meant to be this way: casual acquaintances who are barely aware of each other’s existence, suddenly thrown together by happenstance and realize they complement each perfectly, and now will have the lifetime of bliss they so richly deserve and others will envy, `till death do they part.

Employee 5: …What?

Employee 1: I personally prefer the enemies-to-friends-to-lovers route, but hey, I’ll take whatever the universe decides to graciously bestow upon me at this point.

Employee 5: …Eh?

Employee 1: I know, this is all so sudden for both of us, but when true love finally shows up and slaps you in the face, you really should start paying attention, am-I-right?

Employee 5: …Who?

(Manager appears in the cubicle entrance)

Manager: (To Employee 5) Are you OK?

Employee 5: …Yes?

Manager: Good.  (Points to Employee 1) You.  In my office.  Now.  (Leaves)

Employee 1: (To Employee 5) Perhaps Fate will allow us to continue this conversation later, but I doubt it.  Farewell, The One Who Got Away.  (Strides out purposefully)

Employee 5: …Where?

(In Manager’s office several minutes later, Employee 1 enters)

Manager: Close the door.

Employee 1: (On closing the door, sees Manager seated at the desk with H.R. Representative seated nearby) Ah.

Manager: Yes, “Ah”: sit.  (Points to the chair in front of the desk; Employee 1 sits calmly) You know what this is about?

Employee 1: My eternal quest for true love that is the right of all human beings?

H.R. Representative: Yes, we’ve received a number of harassment complaints about you regarding that “quest”.

Employee 1: Well, that’s a little harsh: I only approached each person once.

Manager: Yes, the only good parts about this debacle is that you backed off right away every time, and you kept your hands to yourself – otherwise, you’ve created a very disruptive working environment over the past few months, which is exactly what I said would wind up happening if you started this nonsense!

Employee 1: But Your Honor, how else am I going to find my life companion except in an environment of shared loathing such as work?

Manager: I’m not a judge!

Employee 1: Oh.  Gotta say, certainly acting like one right now.

Manager: Bottom line is: go find your soulmate at a bar or an online dating site or in the supermarket like everybody else; apologize to everyone in this office who you’ve bothered with this garbage; and keep everything you say and do here strictly work-related going forward; or else you’re through with this company, understand?!

H.R. Representative: And attend all the anti-harassment courses that are being assigned to you.

Manager: And attend all the anti-harassment courses that are being assigned to you!

Employee 1: Very well.  I will begin my apology tour at once.  (To H.R. Representative) Please send me the courses and I will complete them promptly.

H.R. Representative: Excellent.  (Starts typing on a tablet)

Employee 1: (To Manager) May I go now?

Manager: Please do.

Employee 1: (Stands, walks to the door, and opens it, but then turns back to Manager) You know, I don’t think we’ve ever clashed like this before; perhaps this is our friends-to-enemies-to-friends again-to-lovers one true romance that has been waiting for us this entire –

Manager: (Points to the door) OUT!

Employee 1: Never mind.  (Leaves)

H.R. Representative: (Pauses in typing) Does that count as violating the remediation terms already?

Manager: (Props elbows on the desk and slumps head into hands) Give one more chance – in a horrible ironic twist, that’s the only employee right now who can fix the copier when it jams.

Thursday, August 22, 2024

Story 552: Off-Season Hot Chocolate

             (In an ice cream parlor at a beach town during the summer, the line snakes out the door and around the corner of the building late at night.  Behind the counter, Manager and three Employees field multiple orders at a time from large groups, with no breaks from the never-ending line)

Manager: (Smiling while handing over several cones and cups to a multi-generational party, who take the desserts and run) Here ya go!  (Immediately rings up the order from memory and addresses the group’s representative) That’ll be $40.87.

Customer 1: (Freezes while digging out a wallet) It wasn’t that high last year.

Manager: (Still smiling, briefly points to the giant sign on the wall behind the counter listing all the food, drinks, and prices) Well, prices are all posted, and as you know, this is a family-run business with all our specialty, hand-crafted tastes and treats made with the utmost care and love – and all that ain’t gettin’ any cheaper.  (Holds out a hand) $40.87, please.

Customer 1: (Counts out exact change) Here – next time I’m telling them all to order the smallest size.

Manager: (Dumps the cash into the register) You do you.  (As Customer 1 starts to turn away, Manager slides the tip jar over) Ah-ah-ah.

Customer 1: I thought you said this was family-run?  Don’t you get all the profit?

Manager: Me and behind-the-scenes are family – (Nods at Employees) That crew’s a bunch of doomed college students who’ll need all the help they can get.

Employee 1: (Freezes mid-scoop) Huh?

Manager: Like you don’t know – (Points to the ice cream carton) and make sure you don’t sweat in that thing like last night!  (Employee 1 ducks out of the case while finishing scooping as Manager cheerfully turns back to Customer 1) So?

Customer 1: (Tosses a dollar into the jar) Vacations ain’t getting’ any cheaper, either.  (Leaves)

Manager: (Mutters) I’ll bet.  (Loudly) Next!

Customer 2: (Approaches the counter) Hi, can I have a… (Squints up at the giant sign) Rootin’ Tootin’ Banana Split Fruitin’ Fudge Brownie –

Manager: Yeah, I really need to shorten that title; what size?

Customer 2: GRANDE.

Manager: Ohh-kaay, that’s a large.  (Briefly taps Employee 2’s shoulder as the latter is topping off a sundae) When you’re done with that order, go in the back and make up a large #4.

Employee 2: (Whines) Aw, Boss, do I have to?

Manager: (Stares balefully at Employee 2) Yes!  You’re the only one here besides me who can make it competently, and I am not leaving this counter unsupervised!  And it’s your job, so get moving.  (Turns back to Customer 2) That’ll be a few minutes – (Points to a nearby table) Would you mind waiting there until it’s done, please?  You can pay when it’s delivered to you.

Customer 2: With great anticipation.  (Spins around, glides over to the table, and slides onto the chair)

Manager: (Quietly) Oh my.  (To the rest of the room) Next!

Customer 3: (Steps up to the counter, very intense) Hello.

Manager: Hi!  How can I help you?

Customer 3: I would like a small hot chocolate, please.

(Everyone else in the ice cream parlor freezes; mouths drop open in shock and/or mid-bite, and ice cream falls off scoops and back into cartons, unchecked)

Manager: (Trying to maintain a smile) …Come again?

Customer 3: You heard me.

Manager: We… don’t serve hot chocolate here.

Customer 4: (On line by the front door) Yeah, `cause this is an ice cream parlor, ya weirdo!

Customer 3: (Ignoring the comment) I see that you serve coffee here, correct?

Manager: Yes, rarely –

Customer 3: Well then: use the same milk steamer that you would use for that, and pour some syrup or melt some fudge in it, and there you are.  Oh, and some of your homemade mini marshmallows to top it off would be most appreciated.

Manager: It’s… more of an… off-season menu item….

Customer 3: I fail to discern the issue here.

Customer 5: (In the middle of the line) That’s right: I see everyone else having hot coffee and hot tea all summer long, what’s the big deal?!  (Is shoved back toward the door by other Customers)

(Employee 2 slowly emerges from the back delicately carrying an extremely large platter laden with brownies, fruit, candy, and more toppings than ice cream)

Employee 2: All righty, who ordered the Rootin’ Tootin’ – ?

Manager: (Still locking eyes with Customer 3) NOT!  NOW!

Employee 2: (Immediately turns around and heads into the back) Okey dokey.

Manager: (Turns and points to Employee 3) You: turn on the steamer, grab five tablespoons of chocolate chips, and make a small hot chocolate topped with mini marshmallows.

Employee 3: (Panicking) But Boss, it’s the middle of summer, this just isn’t done!

Manager: That’s an order, Rising Sophomore!  (Employee 3 wails while turning on the steamer and scrambling to gather the chocolate chips)  Welcome to the real world, kiddo!  (Turns back to Customer 3 with a strained smile) Anything else?

Customer 3: No, that’ll be all for tonight, thank you.

Manager: (Types into the register) That’ll be $4.00… plus an extra 90 cents for the topping.

Customer 3: (Hands over $5.00) Keep the dime.  (Shoves a few dollars into the tip jar) For your trouble.

Manager: (Strained smile) Thank you.  It’s no trouble.

Employee 3: (Carefully walks over to Customer 3 and shakily hands over the hot chocolate, sniffling) One small hot chocolate with mini-marshmallows topping.

Customer 3: (Takes the cup) I thank you.  (Turns to leave)

Manager: DON’T – (Customer 3 turns back) you want to try it out?  Make sure it was made to your… satisfaction?

Customer 3: (Smiles bitterly) I trust the integrity of your family-run business and doomed college staff.  (Turns around slowly to address the waiting Customers) I will not be shamed further by your judgmental views of my dessert beverage of choice, just because it’s not the stereotypical season for it!  Or iced!  Or coffee!  Or tea!  Hypocrites!  (The other Customers lower their heads, chastened)  Besides – it’s too hot and I’ll burn my mouth if I drink it right now.  (Rushes through the parting crowd and out the door, cackling)

(A few moments of embarrassed silence, until – )

Customer 2: (Raises hand while sitting at the table) Excuse me?  Can I have my #4 now, please?

Manager: (Shakes self out of daze as Employees begin taking orders from Customers again) Oh yeah, sorry – it’s on the house.  (Yells at the back) #4, you’re up!

Employee 2: (Peeks head out) Is it safe to come out now?

Manager: Yes, before the whole thing melts!  Just bring it to Table 1!

Employee 2: (Slowly emerges from the back delicately carrying the platter again) Right: which one’s Table 1?

Manager: (Stares at Employee 2 in disbelief) The only table with a customer sitting at it!

Employee 2: Gotcha.  (Brings the large dessert to Customer 2 and sets it gently on the table) Here ya go!

Customer 2: Thanks ever so much.  (Employee 2 rushes back to the counter; Customer 2 takes a spoon that was stuck into the dessert and whispers to the giant mass of sugar) At last, you are mine.

Manager: (To the crowd) Next!

Customer 6: (Steps up to the counter) Wow, I bet when you started this business you never thought you’d have an order for hot chocolate in the summer, huh?

Manager: True, but I also never thought I’d be serving ice cream to dozens of people past midnight either, and yet, here we are.