Story 495: Please Complete Our Survey

 (Seated at a kitchen table, Customer checks e-mail on a laptop)

Customer: (Mutters along while reading a message) “In order to better serve our customers, please click or copy-and-paste the link below to complete our survey…. Your name will be entered in a raffle afterward for a free trip to the Moon….” Fine-fine, I’ll help you all out, should be quick.  (Clicks on the link and is brought to a new site)

<Hello!  Thank you for participating in our survey!  Your input is invaluable and will lead to improved quality and service!>

Customer: I’ll bet it will.

<Below, please select “Uninterested,” “Somewhat Uninterested,” “Neither Interested Nor Uninterested,” “Very Interested,” or “Extremely Interested” for each of the following items.>

Customer: OK…. (Selects an option for each item for several minutes) This is getting lengthy; how many more are there?  (Scrolls all the way to the bottom of the page) Whoa, there has to be over a hundred of these things!  Is this the whole survey?  (Scrolls all the way back to the top of the page and sees a progress bar) Two percent?!  I thought this thing was supposed to be quick!  (Tabs back to the e-mail) “This survey should take 30-40 minutes to complete.”  Well.  Shame on me, but they have some nerve.  (Returns to the survey and spends the next 40 minutes answering questions on different pages)

<Please enter in the box below why you selected “Excellent” for the previous question.>

Customer: (While typing a terse response) Argh, because the employees did their job, what more do you want?!

<Do you think you will use this service within the next six to 12 months?>

Customer: I don’t know!  Maybe?!

<Please enter in the box below why you selected “Uncertain” for the previous question.>

Customer: Because I DON’T KNOW.

<For quality control, please enter in the box below a brief description of the purpose of this survey.>

Customer: …Seriously?!

<Please select from a scale of 1 to 10, with 1 being “Awful” and 10 being “Stupendous,” your view of this company.>

Customer: In general or at this particular moment?

<For demographics only, please select the range of your household income.>

Customer: It’s the range “None of your business.”

<Do you live alone?>

Customer: Creepy!  “Prefer not to answer”!

<Are you a robot?>

Customer: Little late for that one – almost tempted to answer “Yes” just to see what’d happen.  (Selects “No”)

<Are you sure?>

Customer: Whaaaaaaattttt???? (Selects “Yes”)

<Please confirm your humanity by selecting only the boxes with traffic lights in them in the photo below.>

Customer: For the love of – (Does so)

<Congratulations!  You passed the Turing test.>

Customer: Yippee – wait a minute, what if I didn’t?

<You also have now reached the halfway point of this survey.>

Customer: WHAT?!

<For the next portion, please describe in the box below your very first experience with this company (including the date, store location, and employee name(s); receipt attachment is optional but preferred).  Please enter a minimum of 1,000 words and include video testimony at least 15 minutes in length.>

Customer: All right, that’s it.  (Returns to the e-mail again, finds the company’s customer service telephone number, and spends the next 10 minutes on hold)

Customer Service Representative: Apologies for the wait time – how may I assist you today?

Customer: Hi, yes, I’m calling about the survey that was e-mailed to me –

Customer Service Representative: Oh, that: I’ve fielded over a hundred calls so far today and exactly 98 of them have been about that blasted survey, pardon my language.

Customer: No at all.  So, I assume you know the issue.

Customer Service Representative: I do indeed: it’s been described to me in great detail by your fellow customers.  All I can do is extend the company’s apologies for the inconvenience and note that the survey was created by an outside vendor who has since been released from their contract.

Customer: Oh.  So I don’t have to keep filling out this thing, then?

Customer Service Representative: Technically, you didn’t have to fill it out at all; it’s completely voluntary.

Customer: It’s just that I’ve already invested so much time in it that I’d hate for what I entered to be lost to cyberspace.  But I’m not uploading a video essay, either.

Customer Service Representative: Yes, that’s pretty much the same point where everyone else called here – you can scroll to the bottom of the screen and select “Submit,” and that will process all the answers you entered up to then.  I think you only had about 20 more after that one, though.

Customer: Twenty too many.  (Selects “Submit”)

<Thank you very much for completing our survey!  The raffle unfortunately has ended at this time; when it opens again, would you like to complete another survey for a chance to win?>

Customer: NO!  (Forcefully clicks “No”)

Customer Service Representative: Got the raffle question?

Customer: Yes!  I don’t think I can complete an online questionnaire ever again.

Customer Service Representative: Know the feeling: we have to do one every day as ongoing training and I keep thinking each time that I can’t face yet another radio button, but somehow it keeps getting done.  Is there anything else I can assist you with today?

Customer: No, that was it; thank you, you’ve been very helpful.

Customer Service Representative: You’re welcome.  And apologies in advance for the irony, but hold one moment, please.

Customer: Huh?  (Holds for several moments)

Customer Service Robot: Hello!  Thank you – for – participating in – our – customer service satisfaction – survey!

Customer: NOOOOOOOOOO!!!!!!

Customer Service Robot: There is – one – question: Was your – issue – resolved?

Customer: …Yes?

Customer Service Robot: Thank you!  Have a – nice – day!  Good-BYE!  (Call ends)

Customer: (Stares at the phone, then accusingly at the laptop) There, was that so hard?

Story 491: Bookstore Pick-Up

(In a bookstore, Customer 1 stands facing a display table, slowly leafing through a sci-fi hardcover.  Customer 2 casually strolls by, casually makes a wide turn, casually picks up a hardcover from the opposite side of the table, and casually leafs through it as well.  Customer 1’s eyes briefly flick up at Customer 2 and then lower back to the book; Customer 2 leafs through a few more pages, then glances up at the title in Customer 1’s hands)

Customer 2: Oh!  (Gestures with the book at Customer 1’s book when the latter looks up) I heard that’s a good one.  (Smiles broadly)

Customer 1: (Neutrally) Really.

Customer 2: Yeah, it’s been getting great reviews; I’ve been thinking about reading it myself.

Customer 1: (Nods) Good to know.  (Returns to leafing)

Customer 2: (Slowly walks around the table to Customer 1’s side, still holding the book open) Sooooo… do you read often?

Customer 1: (Looks up again, barely disguising a smirk) A lot of people do, yes.

Customer 2: Heh, what I mean is, do you… (Looks up to think) read here often?... Come here often… to read?... Buy books here… to read them at home… often?

Customer 1: (Slowly puts the book back onto its pile and straightens it) Are you seriously trying to pick up someone at a bookstore?

Customer 2: (Laughs loudly for a bit, then starts fiddling with the book jacket) I thought a change in venue and clientele would increase the probability of success, yes.

Customer 1: (Nods again) And here I was, thinking I’m the only one with that idea.

Customer 2: (Stares) Really?

Customer 1: Oh yeah, been doing it for ages; definitely at lot safer than a bar.

Customer 2: That’s what I was thinking!  I mean, what’s the worst these nerds could do, am-I-right?  (An elderly couple passing by glare at Customer 2, who whispers at them) No offense.

Customer 1: Well, you still need to be careful.

Customer 2: Of course.

Customer 1: A lot of weirdos actually do come in here, and sometimes you can’t tell right away who’s just passionate about entertainment and whose life is consumed by fandom.

Customer 2: Don’t I know it.

Customer 1: …Wanna tag along?

Customer 2: Yes please.

(After neatly returning the other book to its correct pile, the two casually stroll through the semi-busy store, heads on a constant, unobtrusive swivel)

Customer 1: (Stops and turns to whisper to Customer 2) OK, see that one browsing off to the left there?

Customer 2: (Tries not to look directly at the object of their discussion and whispers back) Yeah?

Customer 1: I’m goin’ in.

Customer 2: Wait a second: here?!

Customer 1: Yeah, why not?

Customer 2: Because, in case you haven’t noticed the ginormous signs all over the place, we are now in the Children’s section!

Customer 1: (Laughs softly, still whispering) This isn’t the Children’s section; it’s the Teen section.

Customer 2: That’s not better!  And I can’t tell from here – what if that one is a teen; we’re literally decades older, we could go to jail!

Customer 1: (Sighs) You need to have your eyes checked: that’s clearly an adult who has eclectic and discerning tastes in all types of literature regardless of the intended audience, and I’m goin’ in.  Watch and learn.

Customer 2: (Moves to stand behind a support pillar) I’ll watch and learn from here as you walk into an obvious sting operation.

Customer 1: (Glares smilingly at Customer 2, then casually strolls past Customer 3 who has taken a book off the shelf and is reading the back cover) Oh!  (Points to the book as Customer 3 looks up) I heard that’s a good one. 

Customer 2: (Grimaces softly) Ugh!

Customer 3: (To Customer 1) Yeah, I’ve been seeing ads for it everywhere; wanted to know what’s all the fuss about.

Customer 1: I know, right?  (Leans an elbow on the bookshelf while facing Customer 3) Word is, if this one does well, the author’ll write a sequel.  Obviously; who doesn’t nowadays?  Everything’s a franchise.

Customer 3: (Laughs) You’re tellin’ me.

Customer 1: (Also laughs) Definitely… So, I’m – (Is cut off by the piercing scream of an infant)

Customer 4: (Rounds a nearby corner, appearing disheveled while pushing a stroller with the crying baby and carrying a whimpering toddler; to Customer 3) Didn’t you hear me calling you?!  It took me 10 minutes to get these two out of the bathroom – what’re you doing all the way over here?!

Customer 3: (Takes the toddler from Customer 4 as Customer 1 makes a hasty retreat) Sorry babe – got distracted.

Customer 4: I wish I had that luxury!  (Sees the book that Customer 3 is holding) Well, if you’re buying that, just add it to the pile.  (Points to a basket hanging underneath the stroller and overflowing with board books and plush toys)

Customer 3: (Puts the book back on the shelf) Nah, not interested.  (To the toddler as the four of them make their way noisily to the front cash registers) Hey bub, what would you like read tonight, huh?

Customer 1: (Trots over to Customer 2, who is stifling giggles) Not a word – let’s go.

(They continue their circuit through the store, navigating around customers and carts of products to be shelved)

Customer 2: (Stops and whispers to Customer 1) Ooh, how about that employee shelving board games over there?  Seems nice.

Customer 1: (Whispers back) “Nice” meaning “hot”?

Customer 2: Po-tay-to, po-tah-to.

Customer 1: (Shakes head) Nope; no, employees are off-limits.

Customer 2: What?  Why?

Customer 1: Think about it: there’s already a power imbalance since they’re being paid to serve the customers, so they’ll say anything to keep you happy, and also to go away.

Customer 2: (Falsely humble) Well, I don’t know about you, but I may have had a few promising encounters with staff members in the past.

Customer 1: At places like this?

Customer 2: …No.

Customer 1: Yeah.  No employees.  (Looks around and subtly gestures at a customer in the magazine section) OK, that one browsing through Crafts and Hobbies – seems stable enough.

Customer 2: Eh, I suppose.

Customer 1: Wanna try tag teaming this time?

Customer 2: Considering you have yet to successfully pick up someone here tonight… yes. 

(Customer 1 smothers laughter as they walk over to that section; each grabs a magazine to browse as they slowly move closer to Customer 5 in a pincer movement)

Customer 1: (Unobtrusively leans over to see the type of magazine Customer 5 is reading) Oh, excuse me?

Customer 5: (Looks up at Customer 1) Yes?

Customer 1: Sorry to interrupt, but I’ve always wanted to learn how to knit – (Nods at the magazine) is that a good magazine to start with?

Customer 5: Oh yes, it’s pretty informative.  (Intensely) If you want, I can teach you everything I know.

Customer 1: (Blinks a few times) Sorry, what?

Customer 5: I knit anything and everything – all I do is knit-knit-knit.  I’ve been searching the world over for a protégé to whom I can pass my knowledge – at last, my search has ended.

Customer 1: (Unaware of dropping the magazine onto the floor) Ummmm….

Customer 5: (Grabs Customer 1’s hand) Join me, and we will create a new world, one of peace, and joy, and – !

Customer 2: (Has put back the magazine and slips around Customer 5 to take Customer 1 by the waist) Babe, come on, you know people don’t like it when you talk to them!  (To Customer 5 as they walk away) Sorry, so annoying.

Customer 5: (To their backs as they exit the store) Make sure you subscribe to my channel, “Knit or Not” – it’ll change your life!

(In the parking lot, Customer 1 and Customer 2 separate and stop under a lamppost)

Customer 1: Thank you – that was certainly unexpected.

Customer 2: Sure; guess you just never know what kinds of weirdos you’re gonna meet in places like this.

Customer 1: That indeed.

Customer 2: Well, this was certainly enlightening.  I now know exactly what not to do when trying to pick up a stranger so, you know, thanks for that.

Customer 1: You’re welcome…. So, ever want another lesson?

Customer 2: Heh-heh, you’re hilarious.  Don’t get me wrong, although this wound up being the most enjoyable evening I’ve had in a long time, I seriously doubt the effectiveness of your methods.

Customer 1: Really.

Customer 2: I do, yes.

Customer 1: Worked on you, didn’t they?

Customer 2: (Laughs in disbelief) …No, no, I saw you first; I picked you up.  Tried to, anyway.

Customer 1: Yeeeaaahh, I saw you come into the store about five minutes earlier.  Thought you looked nice, so I... placed myself in your mostly likely path, and I waited.

Customer 2: (Eyes widen in realization) Honey pot?!  That’s the honey pot trap!

Customer 1: (Laughing) Well, I wasn’t out for any state secrets you’re hiding, but basically yeah.

Customer 2: You… sly… trickster!  I take back everything I said earlier: you’re really good.

Customer 1: Why thank you.  (Does a little curtsy)

Customer 2: So, seeing as we both got what we originally were aiming for tonight, how about we celebrate with dessert at the café around the corner?

Customer 1: Sounds great.  (They walk toward their respective cars) Keep in mind: jury’s still out on whether you’re one of the weirdos I have to worry about, though.

Customer 2: Same.

Story 449: Diagnosis Massage

             (In a massage room at a spa, Client is lying face-down on the table and covered with lots of blankets when Massage Therapist enters carrying a stack of forms)

Massage Therapist: Hel-whoa, you’re already disrobed and in position, OK.  (Closes the door)

Client: (Props up self on one hand while preserving modesty with the blankets) Yeah, I don’t waste any time.  Nice to meet you, by the way.

Massage Therapist: Likewise.  (Scans through the forms) So, you marked off here that you have pain in your back, arms, legs, hands, feet, and head, and you’re basically a big ol’ mess, is that correct?

Client: Well, actually it’s just sometimes I get twinges here and there, like when I run up against a wall or table or something, you know, no big deal.

Massage Therapist: So, you’re not in constant body-wide pain as this form seems to be saying?

Client: (Laughs) Good heavens, no; you think I’d be here if I was?

Massage Therapist: This is a medical spa, so yes.

Client: Oh.  Someone just gave me a gift certificate for here, and I never get massages but since this was free I was like, “Sure.”

Massage Therapist: Mm-hm.  (Uses a pen to cross out the entire page) That should be it – normally I’d step out for a few minutes to give you a chance to strip, but since that’s a moot point we’ll get started.  (Turns down the lights and turns up the ambient music) Now, please lie on your back as I start on your head and throat.

Client: (Lies on back) Oh yay, here we go!

(Massage Therapist works on Client’s scalp and neck for a few minutes, then suddenly stops)

Massage Therapist: Do you have sleep apnea?

Client: (Wakes from a semi-doze) Huh?  Sleep what? 

Massage Therapist: You stop breathing when you sleep?

Client: Ummmm, I have no idea… although I do know that I’m quite the snorer.

Massage Therapist: (Continues massage) Mm.  You might want to get a referral for a sleep study.

Client: Oh.  How do you know?

Massage Therapist: (Mysteriously, while rubbing Client’s shoulders) There are signs….

Client: Oh.  Good to know, I guess.

(Massage Therapist moves on to Client’s arms and legs, slowing down around the left elbow)

Massage Therapist: Hmmmm….

Client: What?

Massage Therapist: You ever break this arm?

Client: What?!  No!

Massage Therapist: (Placing slight pressure on the ulna closer to the elbow) You sure about that?

Client: Yes!  Well, I mean, I banged it up pretty bad once –

Massage Therapist: (Still feeling around the elbow) About three years ago?

Client: (Thinks) Maybe?  Years are starting to turn into days for me, if you know what I mean.  But I never full-out broke it, I’d’ve known about it!

Massage Therapist: Mm.  (Puts the arm under the blankets and moves on to the left leg) Yeah, it was full-out broken and it surprisingly healed basically straight, but you now have rampant arthritis there and you’ll know whenever it’s going to rain or snow for the rest of your life.

Client: (Lifts up arm to stare at it) But it feels fine!  Ish.  It does get a bit funny when the weather’s bad, now that you mention it.  (Stares closer at the elbow) Is that what that lump is?!

Massage Therapist: (Gently lowers the arm back under the blankets) Ssshhh – all will be well.  It’s just that joint replacement may be in your future, that’s all.

Client: <Whimpers>

(Massage Therapist finishes the right arm and the legs and moves on to the feet)

Massage Therapist: Hard to find shoes in your size, is it?

Client: (Lifts head slightly off the table) Yes!  Apparently, small feet don’t exist so I either have to get kids’ sizes or wear extra socks!  (Lowers head back down, then raises it again) Why do you ask?

Massage Therapist: You’re on your way to needing orthotics since your feet are all messed up.

Client: (Drops head back down) Arggghhh....

Massage Therapist: Nothing to be ashamed of – your feet just are a bit wee.

Client: I’m not ashamed, I’m annoyed!

Massage Therapist: (Focuses on the right foot) You used to play soccer, yes?

Client: (Suspiciously) Yessss...?  How – ?

Massage Therapist: You have a footballer’s foot.  Right dominant?

Client: Yesss…?  How – ?

Massage Therapist: Right wear-and-tear.  (Finishes the feet and dries off the oil with hot towels)

Client: Ooh, nice and warm.

Massage Therapist: Yep, these get off the excess gunk I just slathered all over you.  (Slightly lifts up the blankets and turns away) Flip over and stick your face in the hole, please.  (Client flips over and sticks face through the padded hole at the head of the bed; Massage Therapist works on Client’s back, focusing on the shoulders) Hmmm….

Client: Oh no, what is it now?

Massage Therapist: You have to deal with an unreasonable landlord and noisy neighbors a lot?

Client: (Tries to sit up but is stuck) How on Earth did you know that?!

Massage Therapist: (Mysteriously, rubbing the back firmly but soothingly) There are signs….

Client: Odd spot for them to be.

(After the session is completed, Massage Therapist leaves the room for Client to get dressed, returning after a few minutes with a cup of water)

Client: (Hands over a tip while accepting the water) Thanks.  (Drinks quickly)

Massage Therapist: (Pockets the tip serenely) My pleasure.  By the way, I didn’t want to bring this up while you were relaxing toward the end there, but you might want to stop procrastinating and reconcile with your parents before it’s too late.

Client: (Nearly spits out the water) OK, how could you possibly be able to tell any of that from just kneading my muscles?!

Massage Therapist: (Mysteriously) There are signs….

Client: In what?!  My pinky?!  My bicep?!  My hamstring?!  (Gasps) My hair?!

Massage Therapist: (Shifts to a casual stance) OK, full disclosure?

Client: Please.

Massage Therapist: I used to be a fortune teller at a traveling carnival.

Client: Ohhhh….

Massage Therapist: Yeah – I switched over to this because the customers complained a lot.  No one really likes hearing the full truth about themselves, you ever notice that?