Story 635: Antivirus Software: You Get What You Pay For

             (In an electronics store, Customer is at the register purchasing a laptop)

Cashier: So, along with the laptop itself, would you like document and spreadsheet software?

Customer: How much extra?

Cashier: $150.

Customer: Heck no – I’ll wing it.

Cashier: OK, how about extra memory?

Customer: No – I’ll cross that bridge when I run out of it.

Cashier: Company credit card for discounts that you may or may not need?

Customer: No.

Cashier: Protection plan?

Customer: No.

Cashier: Antivirus software?

Customer: No – actually, that one I will need the second I access the Inter-disgusting-net.  What are the options?

Cashier: Well, there’s this premium version – (Gestures to a nearby figure dressed in a tuxedo)

Premium Antivirus Software: (Smoothly) I’m here for your every need, always.  Let me protect you from all the perils of that dangerous online world out there, my sweet.

Customer: Ew.  (To Cashier) How much?

Cashier: $200 a year.

Customer: Hard pass.  What else?

Cashier: Well, there’s a pretty good one that covers almost everything the first one does, just not as customized.  (Gestures to a nearby figure in a suit)

Pretty Good Antivirus Software: Never fear, your protector is here!  Not as personal, but just as protective!  (Thumbs-up at Customer)

Premium Antivirus Software: Hmpf.  No class whatsoever.

Customer: (To Cashier) Not bad – how much?

Cashier: $125 a year.

Customer: Whoo-hoo no – next!

Cashier: Well, if those options don’t suit you, there’s always the… basic software.  (Gestures to a nearby figure in T-shirt and jeans, snacking on a bag of potato chips)

Basic Antivirus Software: `Sup.

Customer: Ummm, do you provide antivirus protection, at all?

Basic Antivirus Software: (Shrugs) Sure.

Customer: (To Cashier) How much?

Cashier: $30 a year.

Customer: Sold!  (Completes the purchase)

Basic Antivirus Software: (Still snacking on the way out as the other two antivirus software figures glare) What can I say?  Get yourselves on sale next time. 

(At Customer’s home, the new laptop has been set up with programs installed and Wi-Fi signal connected)

Customer: (Sitting on the living room couch, with the laptop on a lapdesk) All right, accessing the interwebs… (Clicks on the browser icon; a tab appears) Yes!  Success!  I’m always amazed when this stuff actually works.  (Checks e-mail) Oh, my cousin sent me an article, how nice.  (Clicks on the link; a pop-up window appears) No, I don’t want an extra page downloading with this, thank-you.  (Clicks on the “X” – a bajillion pop-ups immediately appear, along with a phone number, flashing lights, and a loud BEEEEEEEEEP!)

Voice: (Blaring from the laptop’s speakers) WARNING!  WHATEVER YOU DO, DO NOT TURN OFF OR RESTART THE COMPUTER!  AND DO NOT UNPLUG THE ROUTER OR ELSE DISASTROUS THINGS WILL HAPPEN TO ALL YOUR FILES AND YOUR COMPUTER WILL NEVER EVER WORK AGAIN!  CALL THIS BRIGHT AND FLASHING PHONE NUMBER NOW AND WE WILL SAVE YOU FROM DESTRUCTION!  AND DON’T STOP TO THINK ABOUT THIS – JUST FOCUS ON THE LOUD NOISES AND INSISTENT MESSAGES AND TRUST US TO RESCUE YOU FROM DOOOOOOM!!!

Customer: (Flies off the couch, runs over the router, and rips out the plug) NononononoIdon’tbelievethisthisissounfairthesenderwaslegitIneverfallforthesethingshowdidthishappenenrightoutofthegate – !  (Runs back to the laptop and holds down the power button to turn it off)

Voice: I SAID DON’T TURN IT OFF – !  (Sudden silence)

Customer: (Fumes for several seconds, then yells at the ceiling) BASIC!

Basic Antivirus Software: (Slouches into the living room while slurping a soda) Yo?

Customer: (Points to the laptop) How did this happen?!

Basic Antivirus Software: (Stares blankly at the laptop, then back at Customer) Uh, I think it was made in a factory somewhere, and then got shipped to the store where you bought it.

Customer: No-no-no, I know how it got here!  The problem is, I’m not on the thing for five minutes and I got hacked!

Basic Antivirus Software: Aw, really?  That’s too bad.  (Slurps)

Customer: No, not “too bad”, it’s your fault!

Basic Antivirus Software: Huh?  How you figure?

Customer: You have one job to do, and you blew it!  You’re supposed to keep those – (Flails arms at the laptop) things away from me, and yet, here it is!

Basic Antivirus Software: Whelp, no net catches 100% of anything; stuff like this is bound to get through.

Customer: Seriously?!

Basic Antivirus Software: At any rate, it sounds more like a “user error” issue to me, if you know what I mean.

Customer: (Coolly) Excuse me?

Basic Antivirus Software:  Technically, it’s your job not to fall for that obvious garbage.

Customer: I don’t!  I was exiting out of that window and this whole blaring fire alarm and window brigade showed up and yelled at me to call them!

Basic Antivirus Software: (Slurps) Huh.  Did you call them?

Customer: No!

Basic Antivirus Software: (Slurps again) You unplug the router or shut off the computer?

Customer: Yes!  Both!

Basic Antivirus Software: (Slurps to the end of the drink) Should be fine then – sounds like it was trying to lure you into its malware web, and you probably dodged it.  No harm, no foul.

Customer: So that’s it?!  You just sit back and do nothing while I’m the one who has to dodge lures left and right?!

Basic Antivirus Software: (Sighs loudly) You want me to run a scan to make sure?

Customer: YES!

Basic Antivirus Software: (Slumps over to stand by the couch) OK, start it back up and I’ll scan it.  (Customer sits back down on the couch and starts the laptop; Basic Antivirus Software runs the scan for a few minutes) See?  No viruses found – can I go now?  (Unwraps a candy bar and starts munching)

Customer: That was a suspiciously short scan!  And you’re supposed to be watching out for this stuff 24/7!

Basic Antivirus Software: No I’m not – only when you’re online.  That’s all I signed up for, anyway.

Customer: Fine, just – don’t go anywhere.  (Begins working furiously on the laptop)

Basic Antivirus Software: (Settles on the arm of the couch behind Customer, munching on the candy bar and watching the screen) You know, if you’d wanted comprehensive protection and safe browsing tips and virtual hand-holding and all that, maybe you shouldn’t have gone for a cheap option like me who is clearly only going to do the bare minimum.  (Munches loudly)

Customer: (Glaring at the screen while dodging another malware trap) Clearly.

Story 605: The Hunt for Halloween Retail

             (In a warehouse store, Customer 1 intensely searches through the Halloween displays, going up and down the many aisles with an increasingly furrowed brow)

Customer 1: (Muttering) No – (Another aisle) That’s not it – (Another aisle) Not there – (Another aisle) No – no – no – no –

Employee 1: (Pauses after adding extra broomsticks to a bin at the end of the last aisle as Customer 1 is about to WHOOSH! by) Dooooo you need help finding anything?

Customer 1: (Whirls on Employee 1) Yes: you may regret you asked –

Employee 1: I already do, but go ahead.

Customer 1: I’m looking for something extremely specific, and the company’s site said this was the only store in 700 miles that had it, which is the only reason I left the house today.  (Holds up a phone displaying the incriminating evidence of “In Stock: 2”) It’s the FrankenWolfWitch Door Hanger, and I irrationally MUST HAVE IT.

Employee 1: (Peers closer at the display and grumbles) Traitor online inventory tracking.

Customer 1: I sympathize, but knowledge gained can’t be unlearned or something like that, so how about it?

Employee 1: (Starts typing on a handheld device) Yeah, it’s just that all our Halloween inventory should be out by now, so if you didn’t see it on any of the shelves then it’s Somewhere Else, which never ends well.  (Reads the results) OK, it’s supposed to be in Aisle 17, Bay 6, Shelf 3 – let’s go find out.

Customer 1: By all means: lead the way!                                  

(They arrive at Aisle 17, Bay 6, Shelf 3 and are greeted by a sign for the item with a giant empty space below that)

Customer 1: Figures.

Employee 1: (Attaches the device back onto a utility belt) OK, time for Phase 2.  (Crouches down and pulls out a large drawer full of overstock at the bottom of the bay)

Customer 1: Ooh, mysterious.

Employee 1: (Starts tossing out items backward over shoulders; Customer 1 dodges and ducks) Nope – not it – not even close – how’d this get in here?  (Tosses back a Santa Claus pillow)

Customer 1: (Catching the pillow and holding it close) Maybe it’s kept in the back, or it got put in the wrong spot?  I think it’d be too big for that drawer.

Employee 1: (Turns and stares balefully at Customer 1 for several seconds) You’re absolutely right.  (Stands, kicks the drawer shut, ignores the items now lying all over the floor, leaves the aisle, goes to a nearby back wall, and pulls on it to reveal racks with even more overstock in a darkened space)

Customer 1: (Follows to the edge of the open wall, still holding the pillow) I feel like I’m not supposed to be seeing this.

Employee 1: (Rummaging deeper into the overstock) You’re technically not, but I don’t really care at this point.  (Gets pulled deeper into the abyss) C’mon out, you little dweeb….

Supervisor: (Starts to pass by, backtracks to stare into the gaping hole in the wall, then turns to Customer 1) Dooooo you need help finding anything?

Customer 1: (Flinches as a large item crashes inside) I’m being helped, thank you.

Employee 1: (Stumbles out of the wall; to Supervisor) Yes!  Yes, you can help – we’re looking for FrankenWolfWitch!

Supervisor: Sorry, the what?

Customer 1 and Employee 1: (Holding up their devices) Here.

Supervisor: (Quickly glances at both) Oh, that.  Did you check the overstock drawer?

Employee 1: But of course!

Supervisor: OK, maybe it’s up top, then.

Customer 1: Up… top?  (Supervisor and Employee 1 point to the very tops of the towering shelves; Customer 1 stares up for a few moments, then turns back to both) You know, I don’t really need –

Employee 1: (Pulling on heavy-duty work gloves as Supervisor makes a call) Oh no: computer says it’s in stock, and by golly, we are tracking it down if it’s the last thing we do!  Before closing tonight.

Customer 1: Honestly, you’ve gone through more than enough trouble, I can just order it online –

Employee 1: ABSOLUTELY NOT!

(An enormous forklift turns a corner and slowly motors over to the group)

Manager: (Wearing a hard hat, drives the forklift to a stop by the aisle of Halloween shelves originally searched) You rang?

Employee 1: Yes, thank you!   (Grabs a hard hat being held out by Manager, hops onto the forks, and points to the top of the shelves) Take me up!  (Is lifted extremely high into the air)

Customer 1: (Holding the Santa Claus pillow tightly while watching Employee 1) This seems a bit dangerous….

Manager: (Monitoring the progress of Employee 1’s ascent) Nah, everyone here loves this stuff; breaks up the shift.  What’re you folks looking for, anyway?

Customer 1 and Supervisor: (Heads tilting back farther and farther) FrankenWolfWitch.

Manager: (Head also tilts back farther and farther) Heh, you don’t know how many times I’ve written corporate and the manufacturer to change the name of that thing – Frankenstein was the name of the scientist, not the creature, but nobody wants to hear it.

Customer 1: Well, “Creature” is too generic and people probably wouldn’t know which one it meant.

Supervisor: Yeah, and “FrankenCreatureWolfWitch” doesn’t exactly roll off the tongue.

Manager: I know, I know; still.  It bothers me.

(Manager stops the ascending forks for Employee 1 to step off those and onto the top of the shelf)

Customer 2: (Passing by with a shopping cart full of items and rowdy children, and glancing up at Employee 1 for a moment; to Customer 1, while leaving) Whatever it is, it isn’t worth it.

Customer 1: I’m starting to feel that way, but they’ve all put in so much effort already.

Employee 2: (Comes over to look up at Employee 1; addresses Supervisor while neither one looks away from the search above) Does this mean we all have to stay late tonight?

Supervisor: Probably.

Employee 2: Drat.  (Cups mouth to shout up at Employee 1) You can do it!  We believe in you!

Employee 1: (Faintly from above) Thank you!

(Other customers and employees join the crowd to watch)

Customer 3: (To Manager) Hey, since you have that thing out, could you grab the last pack of paper towels at the top of the shelf at the front of the store?

Manager: (Not looking away from Employee 1) Not right now, I’m spotting my team member.

Customer 3: Oh.  OK.  (While walking away) Probably could make that climb, I’m still fit….

Manager: (Takes out a megaphone and points it upward to speak) How’s it going up there?

Employee 1: Any… minute… now….

Customer 4: (Shouts up from the back of the crowd) Could you also toss down another scarecrow if you see it, please?  The ones down here are all messed up!  (Several seconds later, a scarecrow soars off the top of the shelf and floats down into Customer 4’s arms) Thank – you!  (Tosses it into a shopping cart and rushes away)

Manager: (On the megaphone again) Need me to bring you over to another aisle?

Employee 1: I don’t think – wait – wait – I GOT IT!  (Holds up FrankenWolfWitch in triumph as the crowd below cheers and applauds)

Customer 1: (Clapping around the pillow, blinking around tears) It’s a Halloween miracle!

(Employee 1 hops onto the forks and holds on with one hand while being lowered back down to ground level by Manager)

Employee 1: (Hops off the forks to cheers, applause, and approving whistles, and formally presents the FrankenWolfWitch Door Hanger to Customer 1) As requested.

Customer 1: (Tosses the pillow to another customer, who puts it into their own shopping cart, and hugs the door hanger) Oh, thank you, thank you!  You’ve truly gone above and beyond!

Employee 1: (Bows to the crowd) All in a day’s work, my good people!

Manager: (Exits the forklift; to the crowd) Yes, yes, I train all our team members personally.

Supervisor: (Looking down at a handheld device; back up to Employee 1) Hey, so, where’s the other one?

(A sudden silence descends upon the crowd)

Employee 1: …What?

Supervisor: It says “In Stock: 2”, so where’s the other one?

Employee 1: ….

Supervisor: ….

Manager: ….

Customers: ….

Employee 1: …The store ghost must’ve taken it.

Crowd: (In understanding) Ahhhhh….

Customer 1: (Shakes head) Typical.

Story 595: Could You Water the Plants While I’m Away?

            (At a department store, Friend 1 is working at the customer service desk)

Customer: What do you mean, you don’t have it?!

Friend 1: Here.  (Swings a computer monitor around to face Customer and points at a line item on a list) See this?  Zero.  As in, zero in store, zero in the warehouses, and I’m pretty certain zero currently exist on this mortal plane.  Can’t reach into the nearest alternate universe and pull out a copy into this one, either.

Customer: Why, you, you’re – so rude!

Friend 1: (Swings the monitor back around) Well, truth hurts.

Customer: Yeah, but you don’t have to be so sarcastic about it!  (Walks away)

Friend 1: (To the monitor) That wasn’t sarcasm, it was impertinence.  (Cell phone in a pants pocket rings; Friend 1 looks around, does not see anyone nearby, and answers the phone after checking the caller ID) Hey, what’s up?

Friend 2: (Seated in a terminal gate waiting area in an airport) Oh hey, sorry, are you at work right now?

Friend 1: Yeah but I think I just got myself fired, so how can I help you?

Friend 2: Ohhhh-kaaaay – well, I’m at the airport and we’ll be boarding soon, and I realized I forgot to also ask when you come to the house could you water the plants while I’m away?

Friend 1: (Slow blinks) You lost me at “I’m at the airport”.

Friend 2: Are you kidding me?!  I’m going to the work conference I told you about months ago, and you promised you would check up on the house and pick up the mail while I was gone; you even said it was “NBD”, which should’ve tipped me off immediately that you had no idea what you were agreeing to!

Friend 1: …That was this year?

Friend 2: (Pauses to listen to an announcement) They’re calling my group: I’ll be back Friday night, so just bring in the mail and water the plants unless it rains, please, and maybe I’ll remember to bring back a souvenir for you.

Friend 1: When you say “Water the plants”, about how many and for how long?

Friend 2: (Standing and grabbing a small suitcase to join the line at the gate) All the ones you see, and until they’re wet, bye!  (Ends the call and brings up a boarding pass on the phone, muttering) I’ll be lucky if I have a house left by the time I get back.

Harried Passenger: (Standing in front of Friend 2, turns around) You’re not kidding – leaving the kids in charge is always a recipe for disaster, but you gotta give `em some responsibility or else they’ll never grow up, am-I-right?

Friend 2: …Yeah.

Friend 1: (Brow furrowed in confusion, pockets the cell phone as Manager approaches the desk with Customer) I don’t remember ever seeing plants there…. 

NEXT MORNING 

(Friend 1 arrives at Friend 2’s house, takes the previous day’s mail out of the box, unlocks the front door, and drops the mail onto the kitchen counter)

Friend 1: All right, one part down.  (Walks around several rooms, searching) Just what I thought: no plants here.  (Goes out the back door and freezes) Oh.  (The backyard is a ginormous garden, set up as a maze and filled with rows and trellises of fruits, vegetables, flowers, and legumes, surrounded by hanging baskets of more flowers and bookended with fruit bushes) What am I supposed to do with this?!  These aren’t “plants”, they’re the Hanging Gardens of Babylon!  (Spots an extremely long hose attached to a faucet on the side of the house) OK, guess this is it.  (Turns on the water, drags the length of hose to the garden entrance, and begins dousing the plants) Apologies in advance if I miss anyone, but until your mama comes back, take what you can get.  (Struggles up and down the leafy aisles, getting scratches and contact hives from all the flora reaching out for the moving stream; the water also disturbs several insects that were perched on flowers)

Butterfly: (Shaking legs in anger at Friend 1) Hey!  I’m pollinatin’ here!

Friend 1: (Aims the hose in Butterfly’s general direction) Buzz off!

Butterfly: I don’t buzz, I flutter by!  (Flutters by Friend 1 and administers a gentle slap of the wings on the latter’s wrist) Take that!

Friend 1: Was that a breeze?

Butterfly: Hmpf!  (Flutters to a neighboring backyard to wreak pollination havoc there)

(Friend 1 wipes sweat off forehead while getting drenched everywhere else in yanking the hose around corners and holding it up to cover the taller plants, then lower to drench the dirt, grousing incomprehensibly all the while.  After emerging from the maze that is now a dripping rainforest and watering the hanging baskets and nearby bushes, stands at the maze’s entrance again to address the gathering) Well?!  Are you all satisfied?!

Strawberry Bush: (In a corner by the side of the house) Ahem.  (Waves a few runners at Friend 1)

Friend 1: Oh for crying out – (Shoots a jet of water in the strawberries’ faces)

Strawberry Bush: Aiii!!!!

Friend 1: (Lowers the hose) Sorry.  (To the entire backyard) Is that it?!

Garden: [Grumbles in agreement]

Friend 1: Good!  (Turns off the hose and tosses it away) I’ll be back at the same time tomorrow!

Garden: [Groans in despair] 

SATURDAY MORNING 

(Seated at a kitchen table in an apartment, Friend 1 is job searching on a laptop when Friend 2 calls)

Friend 1: (Answering) So, you’ve returned at last, have you?

Friend 2: (Standing in the middle of the garden maze, which is still dripping) What did you do to my plants?!

Friend 1: Exactly as you instructed: I watered them.

Friend 2: Almost drowned them, more like!  I said only do enough to get them wet!

Friend 1: And they are wet, aren’t they?  I fail to see the issue here.

Friend 2: If you water them too much, you rot out the roots!

Friend 1: Oh.  Well, they looked like they needed it, what can I tell you.

Friend 2: You can tell me that you know we’re still under a water restriction from last year, right?!  I’m only supposed to water these once every few days!

Friend 1: A fact you neglected to mention in your haste to add a chore to my list.  And we’re under a water restriction?

Friend 2: Unbeliev – you live under a rock, you know that?!

Friend 1: I sometimes wish I did.

Friend 2: And by the way, you also can tell me that you were too aggressive with the hose and took your irritation out on my poor babies!

Friend 1: (Flares up) Who snitched?!  The marigolds?!  The tomatoes?!  The potatoes?!  Every last one of them were giving me dirty looks the entire time I was there, the ingrates!

Friend 2: (Rubs eyes in weariness) Listen, I appreciate you doing this for me, and I think they’ll all make through the hyperhydration; I’m just exhausted from the conference and the travel and nearly not-landing on the runway coming back, and seeing my garden nearly washed away on top of all that was the last straw.

Friend 1: I get it; I’m sorry.  I’ll water slightly less next time.

Friend 2: Next time I’ll ask my neighbor to do it.

Friend 1: Even better.

Story 552: Off-Season Hot Chocolate

             (In an ice cream parlor at a beach town during the summer, the line snakes out the door and around the corner of the building late at night.  Behind the counter, Manager and three Employees field multiple orders at a time from large groups, with no breaks from the never-ending line)

Manager: (Smiling while handing over several cones and cups to a multi-generational party, who take the desserts and run) Here ya go!  (Immediately rings up the order from memory and addresses the group’s representative) That’ll be $40.87.

Customer 1: (Freezes while digging out a wallet) It wasn’t that high last year.

Manager: (Still smiling, briefly points to the giant sign on the wall behind the counter listing all the food, drinks, and prices) Well, prices are all posted, and as you know, this is a family-run business with all our specialty, hand-crafted tastes and treats made with the utmost care and love – and all that ain’t gettin’ any cheaper.  (Holds out a hand) $40.87, please.

Customer 1: (Counts out exact change) Here – next time I’m telling them all to order the smallest size.

Manager: (Dumps the cash into the register) You do you.  (As Customer 1 starts to turn away, Manager slides the tip jar over) Ah-ah-ah.

Customer 1: I thought you said this was family-run?  Don’t you get all the profit?

Manager: Me and behind-the-scenes are family – (Nods at Employees) That crew’s a bunch of doomed college students who’ll need all the help they can get.

Employee 1: (Freezes mid-scoop) Huh?

Manager: Like you don’t know – (Points to the ice cream carton) and make sure you don’t sweat in that thing like last night!  (Employee 1 ducks out of the case while finishing scooping as Manager cheerfully turns back to Customer 1) So?

Customer 1: (Tosses a dollar into the jar) Vacations ain’t getting’ any cheaper, either.  (Leaves)

Manager: (Mutters) I’ll bet.  (Loudly) Next!

Customer 2: (Approaches the counter) Hi, can I have a… (Squints up at the giant sign) Rootin’ Tootin’ Banana Split Fruitin’ Fudge Brownie –

Manager: Yeah, I really need to shorten that title; what size?

Customer 2: GRANDE.

Manager: Ohh-kaay, that’s a large.  (Briefly taps Employee 2’s shoulder as the latter is topping off a sundae) When you’re done with that order, go in the back and make up a large #4.

Employee 2: (Whines) Aw, Boss, do I have to?

Manager: (Stares balefully at Employee 2) Yes!  You’re the only one here besides me who can make it competently, and I am not leaving this counter unsupervised!  And it’s your job, so get moving.  (Turns back to Customer 2) That’ll be a few minutes – (Points to a nearby table) Would you mind waiting there until it’s done, please?  You can pay when it’s delivered to you.

Customer 2: With great anticipation.  (Spins around, glides over to the table, and slides onto the chair)

Manager: (Quietly) Oh my.  (To the rest of the room) Next!

Customer 3: (Steps up to the counter, very intense) Hello.

Manager: Hi!  How can I help you?

Customer 3: I would like a small hot chocolate, please.

(Everyone else in the ice cream parlor freezes; mouths drop open in shock and/or mid-bite, and ice cream falls off scoops and back into cartons, unchecked)

Manager: (Trying to maintain a smile) …Come again?

Customer 3: You heard me.

Manager: We… don’t serve hot chocolate here.

Customer 4: (On line by the front door) Yeah, `cause this is an ice cream parlor, ya weirdo!

Customer 3: (Ignoring the comment) I see that you serve coffee here, correct?

Manager: Yes, rarely –

Customer 3: Well then: use the same milk steamer that you would use for that, and pour some syrup or melt some fudge in it, and there you are.  Oh, and some of your homemade mini marshmallows to top it off would be most appreciated.

Manager: It’s… more of an… off-season menu item….

Customer 3: I fail to discern the issue here.

Customer 5: (In the middle of the line) That’s right: I see everyone else having hot coffee and hot tea all summer long, what’s the big deal?!  (Is shoved back toward the door by other Customers)

(Employee 2 slowly emerges from the back delicately carrying an extremely large platter laden with brownies, fruit, candy, and more toppings than ice cream)

Employee 2: All righty, who ordered the Rootin’ Tootin’ – ?

Manager: (Still locking eyes with Customer 3) NOT!  NOW!

Employee 2: (Immediately turns around and heads into the back) Okey dokey.

Manager: (Turns and points to Employee 3) You: turn on the steamer, grab five tablespoons of chocolate chips, and make a small hot chocolate topped with mini marshmallows.

Employee 3: (Panicking) But Boss, it’s the middle of summer, this just isn’t done!

Manager: That’s an order, Rising Sophomore!  (Employee 3 wails while turning on the steamer and scrambling to gather the chocolate chips)  Welcome to the real world, kiddo!  (Turns back to Customer 3 with a strained smile) Anything else?

Customer 3: No, that’ll be all for tonight, thank you.

Manager: (Types into the register) That’ll be $4.00… plus an extra 90 cents for the topping.

Customer 3: (Hands over $5.00) Keep the dime.  (Shoves a few dollars into the tip jar) For your trouble.

Manager: (Strained smile) Thank you.  It’s no trouble.

Employee 3: (Carefully walks over to Customer 3 and shakily hands over the hot chocolate, sniffling) One small hot chocolate with mini-marshmallows topping.

Customer 3: (Takes the cup) I thank you.  (Turns to leave)

Manager: DON’T – (Customer 3 turns back) you want to try it out?  Make sure it was made to your… satisfaction?

Customer 3: (Smiles bitterly) I trust the integrity of your family-run business and doomed college staff.  (Turns around slowly to address the waiting Customers) I will not be shamed further by your judgmental views of my dessert beverage of choice, just because it’s not the stereotypical season for it!  Or iced!  Or coffee!  Or tea!  Hypocrites!  (The other Customers lower their heads, chastened)  Besides – it’s too hot and I’ll burn my mouth if I drink it right now.  (Rushes through the parting crowd and out the door, cackling)

(A few moments of embarrassed silence, until – )

Customer 2: (Raises hand while sitting at the table) Excuse me?  Can I have my #4 now, please?

Manager: (Shakes self out of daze as Employees begin taking orders from Customers again) Oh yeah, sorry – it’s on the house.  (Yells at the back) #4, you’re up!

Employee 2: (Peeks head out) Is it safe to come out now?

Manager: Yes, before the whole thing melts!  Just bring it to Table 1!

Employee 2: (Slowly emerges from the back delicately carrying the platter again) Right: which one’s Table 1?

Manager: (Stares at Employee 2 in disbelief) The only table with a customer sitting at it!

Employee 2: Gotcha.  (Brings the large dessert to Customer 2 and sets it gently on the table) Here ya go!

Customer 2: Thanks ever so much.  (Employee 2 rushes back to the counter; Customer 2 takes a spoon that was stuck into the dessert and whispers to the giant mass of sugar) At last, you are mine.

Manager: (To the crowd) Next!

Customer 6: (Steps up to the counter) Wow, I bet when you started this business you never thought you’d have an order for hot chocolate in the summer, huh?

Manager: True, but I also never thought I’d be serving ice cream to dozens of people past midnight either, and yet, here we are.

Story 495: Please Complete Our Survey

 (Seated at a kitchen table, Customer checks e-mail on a laptop)

Customer: (Mutters along while reading a message) “In order to better serve our customers, please click or copy-and-paste the link below to complete our survey…. Your name will be entered in a raffle afterward for a free trip to the Moon….” Fine-fine, I’ll help you all out, should be quick.  (Clicks on the link and is brought to a new site)

<Hello!  Thank you for participating in our survey!  Your input is invaluable and will lead to improved quality and service!>

Customer: I’ll bet it will.

<Below, please select “Uninterested,” “Somewhat Uninterested,” “Neither Interested Nor Uninterested,” “Very Interested,” or “Extremely Interested” for each of the following items.>

Customer: OK…. (Selects an option for each item for several minutes) This is getting lengthy; how many more are there?  (Scrolls all the way to the bottom of the page) Whoa, there has to be over a hundred of these things!  Is this the whole survey?  (Scrolls all the way back to the top of the page and sees a progress bar) Two percent?!  I thought this thing was supposed to be quick!  (Tabs back to the e-mail) “This survey should take 30-40 minutes to complete.”  Well.  Shame on me, but they have some nerve.  (Returns to the survey and spends the next 40 minutes answering questions on different pages)

<Please enter in the box below why you selected “Excellent” for the previous question.>

Customer: (While typing a terse response) Argh, because the employees did their job, what more do you want?!

<Do you think you will use this service within the next six to 12 months?>

Customer: I don’t know!  Maybe?!

<Please enter in the box below why you selected “Uncertain” for the previous question.>

Customer: Because I DON’T KNOW.

<For quality control, please enter in the box below a brief description of the purpose of this survey.>

Customer: …Seriously?!

<Please select from a scale of 1 to 10, with 1 being “Awful” and 10 being “Stupendous,” your view of this company.>

Customer: In general or at this particular moment?

<For demographics only, please select the range of your household income.>

Customer: It’s the range “None of your business.”

<Do you live alone?>

Customer: Creepy!  “Prefer not to answer”!

<Are you a robot?>

Customer: Little late for that one – almost tempted to answer “Yes” just to see what’d happen.  (Selects “No”)

<Are you sure?>

Customer: Whaaaaaaattttt???? (Selects “Yes”)

<Please confirm your humanity by selecting only the boxes with traffic lights in them in the photo below.>

Customer: For the love of – (Does so)

<Congratulations!  You passed the Turing test.>

Customer: Yippee – wait a minute, what if I didn’t?

<You also have now reached the halfway point of this survey.>

Customer: WHAT?!

<For the next portion, please describe in the box below your very first experience with this company (including the date, store location, and employee name(s); receipt attachment is optional but preferred).  Please enter a minimum of 1,000 words and include video testimony at least 15 minutes in length.>

Customer: All right, that’s it.  (Returns to the e-mail again, finds the company’s customer service telephone number, and spends the next 10 minutes on hold)

Customer Service Representative: Apologies for the wait time – how may I assist you today?

Customer: Hi, yes, I’m calling about the survey that was e-mailed to me –

Customer Service Representative: Oh, that: I’ve fielded over a hundred calls so far today and exactly 98 of them have been about that blasted survey, pardon my language.

Customer: No at all.  So, I assume you know the issue.

Customer Service Representative: I do indeed: it’s been described to me in great detail by your fellow customers.  All I can do is extend the company’s apologies for the inconvenience and note that the survey was created by an outside vendor who has since been released from their contract.

Customer: Oh.  So I don’t have to keep filling out this thing, then?

Customer Service Representative: Technically, you didn’t have to fill it out at all; it’s completely voluntary.

Customer: It’s just that I’ve already invested so much time in it that I’d hate for what I entered to be lost to cyberspace.  But I’m not uploading a video essay, either.

Customer Service Representative: Yes, that’s pretty much the same point where everyone else called here – you can scroll to the bottom of the screen and select “Submit,” and that will process all the answers you entered up to then.  I think you only had about 20 more after that one, though.

Customer: Twenty too many.  (Selects “Submit”)

<Thank you very much for completing our survey!  The raffle unfortunately has ended at this time; when it opens again, would you like to complete another survey for a chance to win?>

Customer: NO!  (Forcefully clicks “No”)

Customer Service Representative: Got the raffle question?

Customer: Yes!  I don’t think I can complete an online questionnaire ever again.

Customer Service Representative: Know the feeling: we have to do one every day as ongoing training and I keep thinking each time that I can’t face yet another radio button, but somehow it keeps getting done.  Is there anything else I can assist you with today?

Customer: No, that was it; thank you, you’ve been very helpful.

Customer Service Representative: You’re welcome.  And apologies in advance for the irony, but hold one moment, please.

Customer: Huh?  (Holds for several moments)

Customer Service Robot: Hello!  Thank you – for – participating in – our – customer service satisfaction – survey!

Customer: NOOOOOOOOOO!!!!!!

Customer Service Robot: There is – one – question: Was your – issue – resolved?

Customer: …Yes?

Customer Service Robot: Thank you!  Have a – nice – day!  Good-BYE!  (Call ends)

Customer: (Stares at the phone, then accusingly at the laptop) There, was that so hard?