Story 496: Taking a Toll

(In the middle of parkway traffic)

Friend 1: (Crawling along with the rest of the cars and singing along with the wrong lyrics on the radio) <You thrill up my clean-ses/Go thrill me agaaaaain!/Moo-moo-moo-moo-moo-mooooo-mooooo – > (Is interrupted by the cell phone ringing; turns off the radio and answers the call on speaker) Yellll-oh?

Friend 2: (Calling from a living room, surrounded by relatives and appetizers) Hey, just checking – did you make it to your parents’ house all right for Father’s Day?

Friend 1: (Brightly) I did not, so I’m heading there as we speak!

Friend 2: What?  Why didn’t you go there last night like you said you were?  If you’re on the parkway now, you’re going to get there in time to turn around and go home!

Friend 1: Well… life interfered and determined that I leave today instead of yesterday, so I yielded to the whims of fate.

Friend 2: You forgot you were supposed to leave last night instead of this afternoon.

Friend 1: …Yes.  I assume you did not.  Forget, I mean.

Friend 2: Are you kidding?  Whenever there’s a Sunday holiday I always get to my parents’ house by Thursday the latest.  Does a number on my days off from work, but well worth it.

Friend 1: (As the road begins to curve) Ah, hold that thought: toll booth coming up, and I never start out in the right lane since they always literally throw in a curve!

Friend 2: So, you finally break down and get Quick Ticket yet?

Friend 1: Why? This is one of the few times of the year I’m on the parkway; why should yet another company have my credit card on file, especially for something I rarely use?  Who do they think they are, The Gym?!

Friend 2: I think toll rates were raised again so you’d better have enough change, then.

Friend 1: Nonsense: I’m not the only old-school driver out here who’ll have larger bills needing breaking – gotta support the few toll attendants left, am-I-right?

Friend 2: It’s just that the amounts are a bit different now –

Friend 1: (Pulls up to a cash toll booth) Noted!  (To Toll Attendant 1) Greetings, fellow worker; this should justify your position to those out-of-touch corporate honchos for another day.  (Holds out a $20 bill)

Toll Attendant 1: (Softly sighs) That’s the 80^th 20 I’ve gotten today – do you happen to have exact change, or at least the coins, please?

Friend 1: Huh?  (Toll Attendant 1 points to a sign listing the toll amount) Three dollars AND 15 CENTS?!

Toll Attendant 1: I curse the day that amount was assigned to this plaza.

Friend 1: So do I!  (Rummages through wallet) How in the blazes did they decide on 15 CENTS?!

Toll Attendant 1: I suppose I should be thankful that the total ends in a five instead of any number other than zero – but I’m not.

Friend 1: I’ll say.  (Horns from the cars in line start blaring as Friend 1 hands over two $1 bills, several quarters, and a dime)

Toll Attendant 1: (Counts through the spread) Still need a nickel, please.               

Friend 1: Oh, sorry, thought it worked out with the quarters.  (Counts out five pennies and starts handing them over) Good thing you all still take pennies – whoops!  (Drops three pennies onto the road in mid-transfer)

Toll Attendant 1: Oy.

Friend 1: (Unbuckles seatbelt, opens the car door, and starts picking up the coins; as the car horns blare louder and longer, Friend 1 hands over the pennies and turns to face the honking cars) BABIES!

Toll Attendant 1: (Enters change into the register) Thank you – have a nice day, what’s left of it.

Friend 1: (Re-enters the car and rebuckles the belt) You as well; I don’t know how you stand it.

Toll Attendant 1: I don’t either.

(Friend 1 advances 30 feet before having to slow down to 4 mph again)

Friend 2: (Having moved on to the den, still a voice from the phone on the passenger seat) So, that sounded exciting.

Friend 1: (Jumps slightly in seat) Jumpin’ jacks, I forgot you were there.

Friend 2: Yeah, it’s very entertaining from this end.  Still convinced not to get Quick Ticket?

Friend 1: Yes – this was a one-time incident never to be repeated, either to myself or to anyone else in the vicinity.

Friend 2: Don’t you usually have at least two tolls and also one on the exit?

Friend 1: Maybeeee….

Friend 2: Plus the ones on the way back?

Friend 1: Just one toll on the way back.  And the parkway entrance.

Friend 2: Want me to stay on the line for moral support?

Friend 1: Please.  (At toll #2, Friend 1 inches forward to a stop and then holds out a $20 bill to Toll Attendant 2) Greetings, fellow –

Toll Attendant 2: Toll changed to $2.72.

Friend 1: (Mouth drops open) What happened to nice round numbers?

Toll Attendant 2: That was the north toll plaza.  You’re in the central toll plaza now.

Friend 1: I get it…. (Rummages through wallet) I seem to no longer have pennies.  Or quarters.  Or dimes.  Or nickels.  Or –

Toll Attendant 2: You have $3?

Friend 1: (Rummages through wallet, then looks up) No.

Toll Attendant 2: (As horns from the cars in line start blaring) $5?

Friend 1: (Rummages some more) I have $10.

Toll Attendant 2: Sold.  (Friend 1 hands over the bill and Toll Attendant 2 hands back the difference) Congratulations – you received the last of my change.  The next car is gonna hate you.

Friend 1: Don’t you get your register replenished or emptied out or turned over or something?

Toll Attendant 2: Hey, we’re lucky we get a paycheck.

Friend 1: Well, thanks anyway; have a great day!  (Slowly pulls away while giving a thumbs-up to the honking driver behind)

Toll Attendant 2: You too – I certainly won’t.

(Friend 1 begins crawling on the parkway again)

Friend 2: (Now sitting in an outdoor patio) Next toll booth’ll probably be exact change, since it’s an exit and those refuse to be staffed just to spite everyone.

Friend 1: (Gripping the steering wheel) I know….

(Forty-five minutes later, Friend 1 exits the parkway and approaches the toll booths)

Friend 1: I’m telling you, Dad owes me for the ordeal I’m undertaking on his behalf!

Friend 2: Don’t you owe him literally your entire existence?

Friend 1: That goes without saying.  (Peers up ahead) Well, whaddya know!  There’s actually an attendant here.

Friend 2: Really? That’s odd; usually those booths are just 50-or-75¢.

Friend 1: Who cares: someone’s getting my $20 today.  (Pulls up to the booth and holds out a $20 bill) Greet –

Toll Attendant 3: Toll’s now one dollar and a ha’penny.

Friend 1: …Excuse me a moment.  (Turns back to the passenger seat and picks up the phone) I’m hanging up now so your eardrums are spared the screams of my anguish.

Friend 2: Sure – when you’re done there, wish your dad “Happy Father’s Day” for me, yeah?

Friend 1: Likewise – at least some of us’ll be having a good day.

Story 495: Please Complete Our Survey

 (Seated at a kitchen table, Customer checks e-mail on a laptop)

Customer: (Mutters along while reading a message) “In order to better serve our customers, please click or copy-and-paste the link below to complete our survey…. Your name will be entered in a raffle afterward for a free trip to the Moon….” Fine-fine, I’ll help you all out, should be quick.  (Clicks on the link and is brought to a new site)

<Hello!  Thank you for participating in our survey!  Your input is invaluable and will lead to improved quality and service!>

Customer: I’ll bet it will.

<Below, please select “Uninterested,” “Somewhat Uninterested,” “Neither Interested Nor Uninterested,” “Very Interested,” or “Extremely Interested” for each of the following items.>

Customer: OK…. (Selects an option for each item for several minutes) This is getting lengthy; how many more are there?  (Scrolls all the way to the bottom of the page) Whoa, there has to be over a hundred of these things!  Is this the whole survey?  (Scrolls all the way back to the top of the page and sees a progress bar) Two percent?!  I thought this thing was supposed to be quick!  (Tabs back to the e-mail) “This survey should take 30-40 minutes to complete.”  Well.  Shame on me, but they have some nerve.  (Returns to the survey and spends the next 40 minutes answering questions on different pages)

<Please enter in the box below why you selected “Excellent” for the previous question.>

Customer: (While typing a terse response) Argh, because the employees did their job, what more do you want?!

<Do you think you will use this service within the next six to 12 months?>

Customer: I don’t know!  Maybe?!

<Please enter in the box below why you selected “Uncertain” for the previous question.>

Customer: Because I DON’T KNOW.

<For quality control, please enter in the box below a brief description of the purpose of this survey.>

Customer: …Seriously?!

<Please select from a scale of 1 to 10, with 1 being “Awful” and 10 being “Stupendous,” your view of this company.>

Customer: In general or at this particular moment?

<For demographics only, please select the range of your household income.>

Customer: It’s the range “None of your business.”

<Do you live alone?>

Customer: Creepy!  “Prefer not to answer”!

<Are you a robot?>

Customer: Little late for that one – almost tempted to answer “Yes” just to see what’d happen.  (Selects “No”)

<Are you sure?>

Customer: Whaaaaaaattttt???? (Selects “Yes”)

<Please confirm your humanity by selecting only the boxes with traffic lights in them in the photo below.>

Customer: For the love of – (Does so)

<Congratulations!  You passed the Turing test.>

Customer: Yippee – wait a minute, what if I didn’t?

<You also have now reached the halfway point of this survey.>

Customer: WHAT?!

<For the next portion, please describe in the box below your very first experience with this company (including the date, store location, and employee name(s); receipt attachment is optional but preferred).  Please enter a minimum of 1,000 words and include video testimony at least 15 minutes in length.>

Customer: All right, that’s it.  (Returns to the e-mail again, finds the company’s customer service telephone number, and spends the next 10 minutes on hold)

Customer Service Representative: Apologies for the wait time – how may I assist you today?

Customer: Hi, yes, I’m calling about the survey that was e-mailed to me –

Customer Service Representative: Oh, that: I’ve fielded over a hundred calls so far today and exactly 98 of them have been about that blasted survey, pardon my language.

Customer: No at all.  So, I assume you know the issue.

Customer Service Representative: I do indeed: it’s been described to me in great detail by your fellow customers.  All I can do is extend the company’s apologies for the inconvenience and note that the survey was created by an outside vendor who has since been released from their contract.

Customer: Oh.  So I don’t have to keep filling out this thing, then?

Customer Service Representative: Technically, you didn’t have to fill it out at all; it’s completely voluntary.

Customer: It’s just that I’ve already invested so much time in it that I’d hate for what I entered to be lost to cyberspace.  But I’m not uploading a video essay, either.

Customer Service Representative: Yes, that’s pretty much the same point where everyone else called here – you can scroll to the bottom of the screen and select “Submit,” and that will process all the answers you entered up to then.  I think you only had about 20 more after that one, though.

Customer: Twenty too many.  (Selects “Submit”)

<Thank you very much for completing our survey!  The raffle unfortunately has ended at this time; when it opens again, would you like to complete another survey for a chance to win?>

Customer: NO!  (Forcefully clicks “No”)

Customer Service Representative: Got the raffle question?

Customer: Yes!  I don’t think I can complete an online questionnaire ever again.

Customer Service Representative: Know the feeling: we have to do one every day as ongoing training and I keep thinking each time that I can’t face yet another radio button, but somehow it keeps getting done.  Is there anything else I can assist you with today?

Customer: No, that was it; thank you, you’ve been very helpful.

Customer Service Representative: You’re welcome.  And apologies in advance for the irony, but hold one moment, please.

Customer: Huh?  (Holds for several moments)

Customer Service Robot: Hello!  Thank you – for – participating in – our – customer service satisfaction – survey!

Customer: NOOOOOOOOOO!!!!!!

Customer Service Robot: There is – one – question: Was your – issue – resolved?

Customer: …Yes?

Customer Service Robot: Thank you!  Have a – nice – day!  Good-BYE!  (Call ends)

Customer: (Stares at the phone, then accusingly at the laptop) There, was that so hard?

Story 494: Inappropriate Calf Raises

(In a park, Friend 1 and Friend 2 walk along a trail)

Friend 1: I’m just saying, if we want to see any lasting change for the better on this planet, then all of us should start taking some personal responsibility for once in our lives and stop breathing out so much carbon dioxide all day long.

Friend 2: You had me until that last phrase.  (Stops at a World War II memorial stationed next to the trail and spends a few moments reading the dedication and soldiers’ names)

Friend 1: (Leans in closer to read the inscription; to Friend 2) Any relatives of yours?

Friend 2: No; just figured I’d pay my respects, considering the day.

Friend 1: What’s today?  I thought it was just Memorial Day week… end…. (Trails off as Friend 2 gives Friend 1 a withering look) Never mind me.

Friend 2: Unbelievable.

(After a few moments of silence, they continue on the trail)

Friend 1: On another note –

Friend 2: Oh, what banality is it now?

Friend 1: I’ve been noticing lately that we walk for miles and miles every week, and yet my legs still are completely unacceptable.

Friend 2: (Stops walking to face Friend 1, who also stops) What?!

Friend 1: I mean, look at this!  (Raises one leg to demonstrate a weak calf) What do you call that?!

Friend 2: I call that needing more exercise than once a week.  Maybe join a gym?

Friend 1: (Lowers leg as they resume walking) Please.  No, I have no room in my busy schedule of relaxing after work to fit in anything else, but I also can’t believe all this walking is doing bupkis for the very muscles in action.

Friend 2: I don’t know, maybe do some calf raises during the day; those usually are quick and you can do them just about anywhere.

Friend 1: Picking up a baby cow is fast and easy?

Friend 2: …Now I know you can’t be that stupid.  (Stops again to slowly rise and lower on toes several times) These are calf raises.  (Stops those and they both begin walking again)

Friend 1: Ohhhhhhh…. And those’ll turn my legs into steel, then?

Friend 2: They should help, yeah.  And you can do a few anywhere, anytime, like when you’re standing on a long line or something.

Friend 1: Perfect: I know just the places I can do them, and then all my problems will be solved forever.

Friend 2: Wonderful.

 THE NEXT DAY

(In a supermarket, Friend 1 is at the end of a long checkout line and suddenly starts bobbing up and down doing calf raises)

Customer: (Waiting behind Friend 1) Line’s pretty long still, if you’re trying to find the end of it.

Friend 1: (Looks back at Customer mid-raise) Huh?  Oh, no, I’m just doing calf raises.

Customer: Oh.  OK.  (Friend 1 turns around and starts bobbing up and down again) Kind of weird.

Friend 1: (While turning back) What?

Customer: What?

THE NEXT DAY

(In a department store before the start of the business day, Friend 1 and coworkers stand in a circle around the customer service desk as Manager leads a meeting)

Manager: – so if we don’t make plan this week then everybody’s hours are getting cut again, but since that’s nothing new let’s move on to Corporate’s project where you all need to sell at least one box of the company’s new cookies every shift – (To Friend 1) am I boring you?

Friend 1: (Stops at the top of a calf raise) Hm?  No, just aggravating – why?

Manager: You’re acting antsy with all that bobbing up and down there.

Friend 1: (Resumes) Just some calf raises to start off the day!

Manager: Not on company time they aren’t.

Friend 1: (Thuds back down on heels) Oh.  (Whispers to Coworker as Manager continues the meeting) How do those affect company time?

Coworker: (Shrugs and whispers back without looking at Friend 1) Don’t ask me; I just work here.

THE NEXT DAY

(At a funeral home, Friend 1 and Cousin sit on folding chairs in the center of the room, surrounded by mourners; the former starts doing calf raises while seated)

Cousin: (Leans over to Friend 1 and whispers) Knock it off.

Friend 1: (Suddenly lowers heels to the floor) Good call.

 THE NEXT DAY

(Friend 1 is in the living room doing calf raises while on the phone with Friend 2)

Friend 1: So I took your advice and started doing calf raises everywhere –

Friend 2: What?

Friend 1: – and I really have been noticing a difference already; the wobbliness is almost all gone for the first time since high school! 

Friend 2: Well, that’s great, just don’t overdo it.

Friend 1: (Increases speed) Hey, what makes you think I’d overdo it?

Friend 2: I know you.

Friend 1: Point taken, but that’s just nonsense – ah!  (Falls to the floor in agony but never drops the phone)

Friend 2: What, what happened?!

Friend 1: (Uses a knuckle to select the speaker option on the phone, then drops it to grab both calves while grimacing) I pulled the muscles in my both my legs!

Friend 2: Right on schedule.