(In an electronics store, Customer is at the register purchasing a laptop)
Cashier: So, along with the laptop itself, would you like document and spreadsheet software?
Customer: How much extra?
Cashier: $150.
Customer: Heck no – I’ll wing it.
Cashier: OK, how about extra memory?
Customer: No – I’ll cross that bridge when I run out of it.
Cashier: Company credit card for discounts that you may or may not need?
Customer: No.
Cashier: Protection plan?
Customer: No.
Cashier: Antivirus software?
Customer: No – actually, that one I will need the second I access the Inter-disgusting-net. What are the options?
Cashier: Well, there’s this premium version – (Gestures to a nearby figure dressed in a tuxedo)
Premium Antivirus Software: (Smoothly) I’m here for your every need, always. Let me protect you from all the perils of that dangerous online world out there, my sweet.
Customer: Ew. (To Cashier) How much?
Cashier: $200 a year.
Customer: Hard pass. What else?
Cashier: Well, there’s a pretty good one that covers almost everything the first one does, just not as customized. (Gestures to a nearby figure in a suit)
Pretty Good Antivirus Software: Never fear, your protector is here! Not as personal, but just as protective! (Thumbs-up at Customer)
Premium Antivirus Software: Hmpf. No class whatsoever.
Customer: (To Cashier) Not bad – how much?
Cashier: $125 a year.
Customer: Whoo-hoo no – next!
Cashier: Well, if those options don’t suit you, there’s always the… basic software. (Gestures to a nearby figure in T-shirt and jeans, snacking on a bag of potato chips)
Basic Antivirus Software: `Sup.
Customer: Ummm, do you provide antivirus protection, at all?
Basic Antivirus Software: (Shrugs) Sure.
Customer: (To Cashier) How much?
Cashier: $30 a year.
Customer: Sold! (Completes the purchase)
Basic Antivirus Software: (Still snacking on the way out as the other two antivirus software figures glare) What can I say? Get yourselves on sale next time.
(At Customer’s home, the new laptop has been set up with programs installed and Wi-Fi signal connected)
Customer: (Sitting on the living room couch, with the laptop on a lapdesk) All right, accessing the interwebs… (Clicks on the browser icon; a tab appears) Yes! Success! I’m always amazed when this stuff actually works. (Checks e-mail) Oh, my cousin sent me an article, how nice. (Clicks on the link; a pop-up window appears) No, I don’t want an extra page downloading with this, thank-you. (Clicks on the “X” – a bajillion pop-ups immediately appear, along with a phone number, flashing lights, and a loud BEEEEEEEEEP!)
Voice: (Blaring from the laptop’s speakers) WARNING! WHATEVER YOU DO, DO NOT TURN OFF OR RESTART THE COMPUTER! AND DO NOT UNPLUG THE ROUTER OR ELSE DISASTROUS THINGS WILL HAPPEN TO ALL YOUR FILES AND YOUR COMPUTER WILL NEVER EVER WORK AGAIN! CALL THIS BRIGHT AND FLASHING PHONE NUMBER NOW AND WE WILL SAVE YOU FROM DESTRUCTION! AND DON’T STOP TO THINK ABOUT THIS – JUST FOCUS ON THE LOUD NOISES AND INSISTENT MESSAGES AND TRUST US TO RESCUE YOU FROM DOOOOOOM!!!
Customer: (Flies off the couch, runs over the router, and rips out the plug) NononononoIdon’tbelievethisthisissounfairthesenderwaslegitIneverfallforthesethingshowdidthishappenenrightoutofthegate – ! (Runs back to the laptop and holds down the power button to turn it off)
Voice: I SAID DON’T TURN IT OFF – ! (Sudden silence)
Customer: (Fumes for several seconds, then yells at the ceiling) BASIC!
Basic Antivirus Software: (Slouches into the living room while slurping a soda) Yo?
Customer: (Points to the laptop) How did this happen?!
Basic Antivirus Software: (Stares blankly at the laptop, then back at Customer) Uh, I think it was made in a factory somewhere, and then got shipped to the store where you bought it.
Customer: No-no-no, I know how it got here! The problem is, I’m not on the thing for five minutes and I got hacked!
Basic Antivirus Software: Aw, really? That’s too bad. (Slurps)
Customer: No, not “too bad”, it’s your fault!
Basic Antivirus Software: Huh? How you figure?
Customer: You have one job to do, and you blew it! You’re supposed to keep those – (Flails arms at the laptop) things away from me, and yet, here it is!
Basic Antivirus Software: Whelp, no net catches 100% of anything; stuff like this is bound to get through.
Customer: Seriously?!
Basic Antivirus Software: At any rate, it sounds more like a “user error” issue to me, if you know what I mean.
Customer: (Coolly) Excuse me?
Basic Antivirus Software: Technically, it’s your job not to fall for that obvious garbage.
Customer: I don’t! I was exiting out of that window and this whole blaring fire alarm and window brigade showed up and yelled at me to call them!
Basic Antivirus Software: (Slurps) Huh. Did you call them?
Customer: No!
Basic Antivirus Software: (Slurps again) You unplug the router or shut off the computer?
Customer: Yes! Both!
Basic Antivirus Software: (Slurps to the end of the drink) Should be fine then – sounds like it was trying to lure you into its malware web, and you probably dodged it. No harm, no foul.
Customer: So that’s it?! You just sit back and do nothing while I’m the one who has to dodge lures left and right?!
Basic Antivirus Software: (Sighs loudly) You want me to run a scan to make sure?
Customer: YES!
Basic Antivirus Software: (Slumps over to stand by the couch) OK, start it back up and I’ll scan it. (Customer sits back down on the couch and starts the laptop; Basic Antivirus Software runs the scan for a few minutes) See? No viruses found – can I go now? (Unwraps a candy bar and starts munching)
Customer: That was a suspiciously short scan! And you’re supposed to be watching out for this stuff 24/7!
Basic Antivirus Software: No I’m not – only when you’re online. That’s all I signed up for, anyway.
Customer: Fine, just – don’t go anywhere. (Begins working furiously on the laptop)
Basic Antivirus Software: (Settles on the arm of the couch behind Customer, munching on the candy bar and watching the screen) You know, if you’d wanted comprehensive protection and safe browsing tips and virtual hand-holding and all that, maybe you shouldn’t have gone for a cheap option like me who is clearly only going to do the bare minimum. (Munches loudly)
Customer: (Glaring at the screen while dodging another malware trap) Clearly.