Thursday, July 19, 2018

Story 247: Generous Return Policy


            (At a department store’s returns counter)
           Customer 1: Hi, I would like to return this toaster oven – I bought it yesterday but I really don’t need it; it’s never been used; here’s the receipt.
            Cashier: Beautiful.  (Processes the return) And here’s your refund; have a nice day!
           Customer 1: Wow, that was the fastest return I’ve ever had in my entire life.  I don’t know how to feel right now.
            Cashier: Feel it over there, please – next!
           Customer 2: Yeah, my girlfriend made me bring this paint back because it’s the wrong hue or whatever, but it’s been opened and we painted half the room before she figured that out –
            Cashier: Not a problem!  Here’s some store credit.
            Customer 2: Really?  So we had that big fight over nothing?
            Cashier: Sorry to hear that – next!
           Customer 3: I bought this vacuum cleaner over a year ago, used it a whole bunch of times, and now it doesn’t work so I want a new one.
            Cashier: Here you go! (Hands over a new vacuum cleaner) Next!
            Customer 4: Hi, I’d like to return this dress.
            Cashier: Has it been worn?
            Customer 4: Yes.  Quite often, in fact.
            Cashier: Do you have the receipt?
            Customer 4: No, but I made sure to leave the tags on.
            Cashier: Well then, here’s your store credit – next!
            Customer 4: But I want a refund.
            Cashier: Then here you go!  Next!
           Customer 5: (Grabs a pack of gum from the display and plops it onto the counter) Yeah, I’d like to return this for cash.
            Cashier: Sure thing!
          Manager: (Arrives behind Cashier) Hold it!  Folks, it’ll be a few minutes while one of our associates takes over here.
            (Collective groan from the customers)
            Customer 12: (Halfway down the line) Will they take back my grandmother’s teapot?
            Manager: Probably not.  (To Cashier) Walk with me.
            Cashier: Okey-dokey.
            (They aimlessly stroll around the store)
            Manager: I think you may need a refresher course on processing returns.
            Cashier: But I have been processing them!  All of them!
           Manager: Exactly!  Not every item people bring in here is eligible for a return!  And that last one was clearly attempted theft!
           Cashier: But I was told to take everything back and never question the customers, lest they transform into hideous monsters who destroy your soul!
            Manager: That’s true, but everything has a limit.  You can’t take back items that were never even in the company’s inventory, for one thing – that’s just people offloading their junk.
            Cashier: So how I do keep the hideous transformation from happening?
        Manager: Either shame them into submission by showing how damaged/old/not-even-purchased-here the item is, or make them feel sorry for you by handing them the return policy while weeping about how underpaid you are.  It works because it’s true.
            Cashier: I guess I can try.  I just don’t like having to play police on scam artists, and I feel like I failed if I can’t convince people they can’t pull a fast one.
            Manager: Don’t – the failure isn’t yours.
            Customer 20: Excuse me?
            Manager: Yes?
            Customer 20: Can I return this here? (Holds up a ship’s helm)
            Manager: That clearly is not one of our products.
            Customer 20: Figured it couldn’t hurt to ask.

Thursday, July 12, 2018

Story 246: If Victoria and Albert Were Present-Day Rich Commoners



            [Based on a recent marathon-watching of PBS’s Victoria, which is based on a true story]
           
            (Victoria Hanover, CEO of Monarchy Enterprises, Inc., faces the pressures of running a multi-billion pound company after inheriting it at age 18, and of her relatives’ machinations that she ensure the company will forever “remain in the family”)
            Victoria: Mama, I’m much too busy meeting with shareholders, working on the budget for the next fiscal year, and negotiating with the employee union about their health benefits to even think about dating, let alone getting married and popping out a brood of dependents!  Who I’d then be judged for neglecting if I also still focus on the company!  Priorities, woman!
           Mama: Perhaps I and your late father’s replacement in my affections should take over the day-to-day operations until you’ve outgrown being a rebellious teenager, hm?
            Victoria: You can tell your boy toy to buzz off: neither he nor any other upstart is getting their mitts on my business, do you hear me?  Ah, would you look at that – while we’ve been arguing over inanities, our stock dropped five points!  That does it: this company is mine, I am not sharing it with anyone ever, and only in the hour I eventually die in the long-distant future will I figure out a successor, just like our greatest CEO, Grand Dame Elizabeth Tudor.  She did all right for herself, don’t you think?
            Uncle Leo: Alexandrina –
       Victoria: (Hisses) No one is to use my pre-power name: I am Victoria, Paragon of Entrepreneurship, Leader of the Business World, now and forever!
            Mama: (Mutters) Kids these days.
            Uncle Leo: Very well then, Vicky –
            Victoria: Gaah!  I will not stand for being undermined by my elders!  What is it?
          Uncle Leo: Since we have the mutual goal of wanting to take over everything, in order to prevent any hostile takeovers you should seriously consider marrying my-nephew-your-cousin Albert, thereby keeping the line pure.  For the good of the business, of course.
          Victoria: Seeing as no one would care in this day and age if I choose to remain a confirmed bachelorette, and Albert was the biggest bore the last time I saw him, that’s a resounding “No.”
          Uncle Leo: Too late: I already invited him over to check out the empire – I mean, the business.  And woo you, and all that.
            Mama: Oh splendid, I can hear the babies already!
            Victoria: And people wonder why I hate my family.
            Albert: Hello, Victoria.
            Victoria: Oh what do you want – daaaamn, Albert, you’ve gotten fine since your presence was last inflicted on me!
            Albert: Likewise.  I am only here because both my father and my uncle want me to insinuate myself into your affections and thereby take over the company for their glory, but whatever.
            Victoria: Indeed.  Well, I suppose I can’t decently send you packing just yet: I’m off to chair 10 committees and conduct an inspection of the main factory before dinner, so you can either tag along or take a flying leap, makes no difference to me.
            Albert: I will tag along and see how I can improve any processes you may be doing wrong in the company that I may or may not co-own one day, yes.
            Victoria: (Grinds teeth; addresses a board room) All right, everybody!  The proposed designs for our new logo were not bad, but I’m just not feeling it so I want a complete do-over.
            Albert: Actually, these designs are rather effective in conveying the company’s message and I admire the artistry behind them.
           Victoria: Who asked you?!  Fine, people, pick a logo from one of these, this meeting apparently is adjourned.
            Vice President Melbourne: Ma’am, since I will be retiring soon and always took a fatherly interest in your well-being, I must say that I’d like to see you settled down and happy.
            Victoria: I am happy!  And I’ll be even happier when I can figure out a way to legally move all my relatives to the Isle of Wight and out of my sight!
           Vice President Melbourne: Understood.  However, I believe a… partner, to share both the work and the profits, would make life much more pleasant.
            Victoria: (Gasps) You mean we should amalgamate?!
            Vice President Melbourne: Never mind.
            Albert: Victoria, I have completed my survey of the company’s finances, physical properties, and Human Resources.
            Victoria: Nosy.
          Albert: I have found that, on the whole, you have done a splendid job in overseeing this massive operation, especially considering your relative inexperience in the field and minimal familial support.
            Victoria: Oh.  Thank you; it’s so rare that I receive positive feedback.
         Albert: Having said that, I have compiled a report of the many, many areas that, if left unchecked, could bring this great company to complete and utter ruin.  (Holds out a monograph) Would you care to read it?
            Victoria: Not particularly, no.
            Albert: I will summarize the main points for you later, then.
            Victoria: Listen, kid –
            Albert: I am only a few months younger than you, but go on.
            Victoria: – I know you’re trying to be helpful and all, but I’ve got this.  Really.
            Albert: I see.
            Victoria: And I am happy!
            Albert: As you say.
            Victoria: I wish everybody would stop presenting what they want as something that is supposedly good for me.  Don’t I make them enough money to leave me alone?
            Albert: In my view as an outside insider, your position does seem rather lonely.  I mean, with no real friends you can trust.
            Victoria: I have friends, sort of.  Can’t get too chummy with the help, you know, and I was kept isolated all my life, what with the extreme homeschooling, the workaholic and then deceased father, the near-useless mother, and the limited affection.
            Albert: That is quite sad.  To sympathize, you should know that my mother ran off with a homewrecker when I was at a tender age, my father does… everyone, my uncle likewise and I found out recently that he may actually be my father, and my brother has all the STDs.  Literally my entire family is made up of sluts – I seriously do not know how I can be related to them; maybe I actually was adopted and no one wants to tell me.
            Victoria: You win.  So, I’ve come around a bit to the idea of a perfect match foisted on me: you seem like a nice guy, and you’re pretty smart, and could be useful in a management setting.
           Albert: Thank you.  And you also are pretty smart, and capable, and I expect you will continue to bring this company much success.
            Victoria: I appreciate that: no one seems to want to admit that I’m doing a better job than Uncle Bill did, may he rest in peace.
            Albert: He may have been a bit too old and disinterested in the work when he inherited the role, but that is just my opinion.
            Victoria: OK, then, let’s start slow: want to take me out to dinner or something blasé like that?
            Albert: I was thinking perhaps we could take each other out to dinner and, whilst we eat, possibly review the software companies currently bidding on the new accounting database?
            Victoria: I have never been so turned on before in my life.
            (A respectable amount of time passes)
           Victoria: Attention Mama, Uncle Leo, and the rest of my meddling family: I would like to announce that you may have won the battle, but we have won the war.
            Mama: Do you mean the price war with our competitor in Jersey?
            Victoria: Not in the slightest.  (Grabs Albert’s hand and drags him over next to her) Albert and I are getting married –
            Uncle Leo: Aha!  Victory is mine!
           Victoria: – and I’m appointing him Chief Operating Officer, so he can make any changes he feels necessary but all final decisions are mine.
            Uncle Leo: Of course they are.
           Albert: Yes, Uncle-Maybe-Papa, I have great plans to work with the Community Outreach and Environmental Sustainability programs, in which I hope many lives will be vastly improved by our contributions to society.
            Uncle Leo: Huh?
          Albert: Also, all the buildings are absolutely filthy and ridden with asbestos, so I will be spearheading this company’s long-overdue introduction to the 21st century.
            Victoria: Everything you say and do is magic, my angel.
            Albert: I am retroactively so glad we were forced into this situation, mein leibchen.
            Victoria: OK everyone, back to work, and let’s turn this piddling corporation into a massive global empire to be loved and feared by all!
            Employees: Huzzah!
            Albert: You know, we also could create an empire of our own: I envision being a devoted father to lots and lots of babies, preferably more than a dozen but I will settle for 10.
            Victoria: Easy there, my love, it’s not as if we’re responsible for supplying the crown heads of Europe.  Environmental Sustainability, remember?
            Albert: You have a point.  How about seven?
            Victoria: Two.
            Albert: Five?
            Victoria: Three.
          Albert: That is sufficient, until we are blessed with more.  Now that that is settled, I will resume installing Wi-Fi networks throughout all our facilities as you prepare to host the annual gala for the Foundation.
            Victoria: And that is why we get along so well.