Showing posts with label cell phone. Show all posts
Showing posts with label cell phone. Show all posts

Thursday, June 27, 2024

Story 545: Compartmentalization During an Eye Exam

             (In an ophthalmologist’s office, Tech brings Patient to one of the exam rooms)

Tech: (Holding the Patient’s chart, gestures to the big recliner for the Patient to sit) Any changes with your health since your last visit… (Checks the chart) almost 10 years ago?

Patient: (Settles back in the recliner) Yeah, I’m really bad with stuff like that.

Tech: We don’t judge – out loud.  So, any changes?

Patient: (Thinks) Well, I was at this outdoor event last week where it must’ve been over 100° in the shade, and somebody must’ve let their pet horse loose or something because at one point my eyes got so red and itchy and watery like you wouldn’t believe; might’ve been hay or something got in the air during the joust – I mean, during the intense, intense horse race that I had a lot of money riding on.

Tech: (Staring at Patient) …So, no changes.

Patient: (Looks down in shame) No.

Tech: (Writes a note on the chart and sets it on a nearby counter) The Doctor’ll be in shortly, then.  (Leaves immediately, with the exam room door left ajar)

Patient: (Leans over to the chart) I shouldn’t… but I do have a legal right to my own medical records…. (Shakes head) Nah – I’ll play with the space alien contraption instead.  (Swings over the phoropter, mushes face up against it, and starts fiddling with the lenses) Woooooo….

Doctor: (Voice heard down the hall on exiting a nearby exam room) …awful this weekend; I swear, if I have to put up with their garbage another second, I’m gonna lose it for real this time.

Tech: (Voice heard down the hall) When’s the next time you have to see them?

Doctor: About a year, but they keep calling in the meantime and I can’t ignore that.

Tech: Why not?

Doctor: Because the phone’ll keep ringing and I can’t stand it.  I can only hang up on that so many times.

Tech: So block them.

Doctor: You can’t block family!  By the way, bring in the next appointment to Room 4, please – it’s barely 8:00 in the morning and we’re already two hours behind.

Tech: Yes, Doctor.

(A ringtone is heard)

Doctor: Argh, speaking of, here they are again!  I can’t take it anymore, I just can’t take it!... Hi, yes, GO AWAY!  (Breezes into the exam room while shoving a cell phone into a scrubs pocket; Patient is sitting demurely in the recliner, hands folded in lap) Hello there!  Any changes since your last visit in…. (Walks over to the counter and starts reading through the chart)

Patient: Nope; no changes!

Doctor: Great!  (Sits on a stool at the counter and starts entering volumes of notes onto the chart; after a few minutes of standard questions) Let’s check the ol’ vision, shall we?  (Scoots over to the recliner, swings over the phoropter, and wipes it with a disinfectant cloth) Press your face up against this, please.  (Patient does so as Doctor fiddles with the lenses) Hmmm, someone’s been messing around with the lenses again….

Patient: (With upper face mushed up against the metal mask and mouth exposed at the bottom) Heh-heh, can’t trust anybody nowadays, can you.

Doctor: Hm.  (Finishes fiddling, then lowers a mini-eye chart that is attached to the device) All right, which is worse, one – (Flips lenses) or two?

Patient: Ummmm… one?  No, two!

Doctor: Trick question: they’re exactly the same.

Patient: Oh.  Oops.

            (A ringtone is heard from Doctor’s scrubs)

Doctor: (Sighs quietly in disgust) Excuse me one second, would you?

Patient: Uhhhh, sure.

Doctor: Thanks.  (Takes out the phone and forcefully swipes while hissing) Take that, demon!  (Returns the phone to the scrubs pocket) Sorry about that – now, the real test begins, I promise.  (Does a few more checks, then swings back the phoropter and places drops in Patient’s eyes) OK, your eyes are now numb so hold still while I poke them to check the pressure.

Patient: Huh?

Doctor: Relax, it’s testing for glaucoma – you won’t feel a thing, just ignore every natural instinct to protect your eyes from danger and you’ll be fine.  (Swings over a tonometer, wipes it down, and gestures for Patient to lean forward while a device with a blue light shines in Patient’s eyes and Doctor also leans forward from the other side) Now – DON’T MOVE.

Patient: (Head is immobilized by forehead and chin rests on the device) <Gulp>

Tech: (Raps once on the door) Sorry to interrupt, Doctor, but multiple phone calls have come in on the office line for you and we can’t get a thing done out there.

Doctor: (Still leaning forward and staring into Patient’s eyes) And you told them that patients’ very important vision is at stake here, yes?

Tech: Yes – they didn’t care.

Doctor: …I’ll take it in here.  (Tech leaves; to Patient) Bear with me, please.  (Leans toward the counter to pick up a desk phone’s receiver and immediately returns to the tonometer, continuing the glaucoma test) WHAT?!  (To Patient) Keep your eyes open, please.  (Moves the blue light device to the other eye as a loud, unintelligible voice is heard over the phone; to the phone) Any time you call is inconvenient!

Patient: Um, I can wait a few minutes while you –

Doctor: (To Patient) Absolutely not: the patient is always the top priority.  (Swings away the tonometer) And we’re done with this part; follow me, please.  (With the phone cord stretching down the hallway, leads Patient to a room that has a retinal imager on a table; the two sit on opposite sides; to the phone while wiping down the chin rest on Patient’s side) Listen, I don’t care what you think you heard, we are not going through this again – (To Patient) Lean forward, please – (To the phone) You tell them that their behavior is completely unacceptable and I don’t care if they never speak to me again; in fact, I’d rather they didn’t!  (To Patient) Stare at the giant dot on the screen and whatever you do, DO NOT BLINK.  (To the phone) Yes, I’m listening, unfortunately!  (To Patient) Hold still, please – you’ll see a blinding light in a few seconds.  (To the phone) No, I wasn’t talking to you just then; not everything’s all about you, you know!

Patient: (Blinks as light flashes into one eye) Oh sorry; I blinked.

Doctor: It happens; we’ll take another one.  (To the phone) What, I can’t be civil and decent to a patient?!... No, this isn’t a HIPAA violation; I haven’t disclosed any patient identifiers that you’d be able to figure out!  You’ve got some nerve, you know that?!  (To Patient) Try not to blink now, here we go, three-two-one – (Light flashes) Great!  (To the phone) I’m taking retinal images, nosy!  You literally just said – !  (To Patient as the machine slides slightly along the table) Same thing; stare at the big dot; try not to blink – (To the phone) It checks for wear and tear in the eye, if you must know; want me to use it on you?!  (To Patient) Here we go, three-two-one – (Light flashes) Great!  You can lean back now.  (Types on a keyboard to display the images on a large screen; to the phone) Yeah, well maybe if you’d had me examine your eyes years ago, you wouldn’t be complaining how fuzzy the world keeps getting, ever think of that?!  (To Patient) Everything looks great – I’ll send over someone to give you a field test but other than that, see you next year.  (To the phone while standing) You’re so rude – I can’t believe we’re related by blood!  (Leaves)

(Patient remains seated for a few moments in uncertainty, then stands when Tech enters)

Tech: All done?  I was told you just need a field test?

Patient: Yeah, that should wrap it up – I get to keep my vision for another year I guess, heh-heh-heh.

Tech: Oh yeah, heh-heh – this way, please.

(They both walk down the hall to another room with another machine, passing an exam room with the phone cord trailing out and Doctor’s voice alternating in intensity)

Patient: (Gestures to the room) Family drama, eh?

Tech: Huh?  Oh, yeah – happens every birthday; we barely even notice anymore.

Thursday, May 19, 2022

Story 441: Can You Hear Me?!

 (Customer is at home, calling a company on a cell phone)

Automated Menu: Hello, thank you for calling -------------.  To confirm, is your address --- ------- -----?

Customer: Yes.

Automated Menu: …I’m sorry, I didn’t catch that.

Customer: Advanced to idioms now, eh?

Automated Menu: Please repeat.

Customer: Yes!

Automated Menu: …Let’s try this one more time.

Customer: Ugh, let’s.

Automated Menu: Please say “Yes,” or press 1; please say – (Customer presses 1) …. Thank you.  One moment, please.  (Takes several moments)  To better serve you, please state the reason you are calling –

Customer: Representative!  Human representative!

Automated Menu: …Let’s try this one more time.  Please say “Hours of operation,” or press 1 –

Customer: REPRESENTATIVE!!!

Automated Menu: …One moment please, while I transfer you to a Customer Service Representative.

Customer: (Sighs in relief) Thank you, Robot.

Automated Menu: You’re welcome.

Customer: Huh?

(Hold music plays for a minute)

Customer Service Representative: Hello, my name is --------, may I have your first and last name, please?

Customer: You didn’t give me your last name.

Customer Service Representative: That’s for our protection, and we ask yours to prevent confusion and fraud.

Customer: Oh, OK; it’s ------ --------.

Customer Service Representative: Thank you – and how may I assist you today?

Customer: Yes, I have a – [BZZZZZ-BZZZZZ] on my – [CRACKLE-CRACKLE] bill, and – [BZZZZZ-BZZZZZ] –

Customer Service Representative: I’m sorry, the phone keeps cutting out, could you repeat that, please?

Customer: Ohhh-kaaaay…. (Moves outdoors to a patio) How’s this?

Customer Service Representative: Better, thank you.

Customer: OK, so – [BZZZZ-BZZZZ-BZZZZZZZZZZ]

Customer Service Representative: I’m sorry, the interference actually seems to have gotten worse – can you try calling back on a landline, please?

Customer: No one has landlines anymore!  Besides – [BZZZZZ-BZZZZ] it’s your phone!

Customer Service Representative: My phone is a landline and it’s been fielding calls all day with no issues.

Customer: Ughhhhhh – [BZZZZ] Hold on – [CRACKLE] (Climbs a nearby tree to the highest bough) There – how’s that?

Customer Service Representative: Much better – for now.

Customer: Sooooo, I’m calling today because my monthly bill came in and it’s [CRACKLE-BZZZZZZZZZZZ]

Customer Service Representative: (Quietly sighs) I’m sorry, the phone is cutting out again; please call back when you have a better signal.  (Moves to disconnect the call)

Customer: NO!  I – [BZZZZ] all day before I could call – [CRACKLE-CRACKLE-CRACKLE] don’t it’ll be too late – [BZZZZ-BZZZ] don’t pay us overtime!

Customer Service Representative: I’m sorry, but I do have to end this call now if only to preserve my hearing.

Customer: (Spots something in the sky) Wait!  Just give me two minutes!  (Sticks the phone in a pants pocket, climbs to the tip-top of the tree, reaches up, and grabs a rope hanging down from a passing hot air balloon)

Balloonist: (Leaning over the edge of the tilting basket) Hey!  No passengers!

Customer: I just need to finish this call with Customer Service!

Balloonist:  (Nods) Carry on.  (Returns to steering the balloon)

Customer: (Holding onto the rope with one hand, takes out the phone with the other, and yells over the prevailing wind) Can you hear me better now?!

Customer Service Representative: Yes, but there’s also a lot of background noise.

Customer: Ignore it!  Now, about my bill – (A bird flies in Customer’s face) Ahhhh!!!!

Customer Service Representative: Are you all right?!

Customer: (Spitting out feathers) Yes, thank you!  No bird will take this phone away from me!

Customer Service Representative: What?!

Customer: So!  My bill – [BZZZZZZZ]

Customer Service Representative: (Sighs louder) It’s happening again.

Customer: Huh?  (Looks up and sees dark clouds full of flashing lightning are passing overhead)

Balloonist: (Leaning over the edge of the basket again) I have to take it down now, sorry!

Customer: No, wait, I can’t go any lower, I’ll lose the call – (Spots a nearby jet plane taking off and points at it) Yes!  Take us closer!

Balloonist: Ah, no.

Customer: Fine!  (Sticks the phone between teeth, grabs the rope with both hands, swings widely, lets go, and flies through the air to land on top of the jet)

Balloonist: (Shakes head while landing the balloon) Nutjob.

Customer: (Holding onto the accelerating and ascending jet, maneuvers the phone to hold it against the plane with both hands, and puts it on speaker) CAN – YOU – HEAR – MEEEEEE????!!!!!

Customer Service Representative: (Lowers headset volume and places it on the desk) Yes, shockingly enough.

Customer: GREAT!  I – HAVE – A – QUESTION – ABOUT – MY – BILL –

Customer Service Representative: Yes, we’ve established that.

Customer: IT – WENT – UP – THIS – MONTH – BUT – I – STILL – SHOULD – HAVE – A – DISCOUNT – UNTIL – THE – END – OF – THE – YEAR!

Customer Service Representative: (Starts typing rapidly) Right, let’s see what’s going on with the account then…. Ah, it looks like there’s a new promotion instead that’ll carry over into next year, so with your permission I’ll add that to your account now and refund you the difference for this month’s bill, OK?

Customer: [BZZZZZ-CRACKLE]

Customer Service Representative: Hello?

Customer: [BZZZ] – ELLO?!

Customer Service Representative: (Quietly) I think it’s happening again.  Just as we were making progress.

Customer: (Squints up against the slipstream and sees Aurora Borealis flaring overhead) SHOOT!  I – NEED – TO – GET – HIGHER!!!

Customer Service Representative: “Higher?”  Where on Earth are you right now?!

Customer: NOT – ON – IT!

Customer Service Representative: Eh?

Customer: HOLD – ON – PLEASE! 

Customer Service Representative: Heh, that’s my line.

Customer: (Puts the phone back between teeth, slowly stands on the now-level jet, swings arms, and leaps in a wide arc to land on the side of a space shuttle lifting off.  After slipping inside the payload bay doors to put on a spacesuit before leaving Earth’s atmosphere, the phone now floats inside the helmet) Can you hear me all right now?

Customer Service Representative: (Puts on the headset again) Crystal clear, although… is that forced oxygen I’m hearing in the background?

Customer: Never mind that – about my bill?

Customer Service Representative: Ah yes – (Begins typing again) As I was saying, with your permission I’ll add a new promotion for the next 12 months and refund you the difference on your next bill, so your new monthly total will be $--.--.  Do I have your permission to proceed with this?

Customer: You do indeed.

Customer Service Representative: (Finishes typing with a flourish) And… done!  You’re all set!

Customer: (Sighs in relief) Thank you so much!  I really appreciate it.

Customer Service Representative: My pleasure!  Is there anything else I can help you with today?

Customer: Yes, as a matter of fact… (Now seated on an astronaut maneuvering unit, opens the payload bay doors again and launches self toward Earth) Would you be able to lock onto my cell phone signal at 7,000 miles above sea level and navigate me back to my home address, please?

Customer Service Representative: (Starts typing again) Surprisingly, yes.