She finished ringing her order on the supermarket’s
self-checkout machine, fed her money into it, and waited for her change. The bills came out all right, but the coins
did not dispense. She distinctly heard
them fall before not appearing, so she knew she was not making this up.
“Excuse me?” She
asked the lone employee overseeing the customers who were taking his co-workers’
jobs. “Could you help me with this
machine? The change is stuck.”
“I’ve had problems with that thing all day,” he said,
coming over with a sledgehammer. “A few
hits usually do the trick.”
When the machine still did not release the coins: “Let me
call my manager.”
When the manager arrived, the three of them stared at the
machine. “Did you already use the
hammer?”
“I did.”
“Did you try shutting it off and turning it back on
again?”
“I did not.”
They turned it off and back on again – the change
remained trapped.
“What about that button?”
The customer pointed to an unmarked button.
“Never tried that before,” the manager said. She toggled it once, plunging the supermarket
into darkness. She hit the button again
and the lights came back on. “Hm.”
“Number 1 is open,” a customer said to the man waiting in
front of her in the line for that area.
“That’s OK,” he said.
“I’m waiting for that one.” He
nodded towards the machine being worked on where a small crowd had now
gathered. A repairman for the store had
arrived and removed the front of the machine.
A cool breeze could be felt coming from the inside.
“Here’s your change,” he said, removing the quarter from
the slot where it had jammed.
“Would you look at that,” the manager peered with the
self-checkout employee and the customer into the darkness inside the machine.
“I’ve never seen anything like it,” the customer said.
“Does this come standard with these machines?” the
employee asked.
“No it does not,” the repairman answered, now also gazing
in wonder into the machine.
Once adjusted to the dim light, they could see that a
whole other world lay within the interior of the self-checkout machine. Rolling meadows, clear waterfalls, frolicking
animals, and music awaited. It certainly
was unexpected.
“Well, as a manager, I should be familiar with everything
that goes on in this store.” She gripped
the sides of the opening and climbed in.
She soon made her way to the center of the new world and seemed happy.
“I’ll be your backup,” the employee said, and followed
her.
“I’ll help!” The
customer followed them, leaving her groceries behind.
“Machine’s fixed, so I’m done,” the repairman secured the
cover back onto the machine, placed the quarter on the adjacent shelf, and
left. The music could no longer be
heard.
The customer who was waiting for the machine to be free
gently pushed through the remaining crowd of gawkers and proceeded to ring up
his order. The total was $30.25, so he
took the quarter from the shelf and deposited it into the machine along with
the bills. The receipt that printed for him
read at the bottom:
“Thanks for the change!”